About this role
Salary: £37,000 - 77,000 per year
Requirements
- Excellent communication and leadership skills, with the ability to collaborate and build effective relationships
- Open-minded, comfortable working independently and in a team, and eager to learn new technologies and promote best practice
- Extensive experience designing public, commercial or third-sector services
- Ability to design complexity out of services
- Significant experience designing digital products and/or services and planning service design project engagements
- Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers
- Solid understanding of user research methods and practice, including experience using metrics and user feedback to define and refine services, collaborating with user researchers, and interpreting research findings
- Ability to analyse and visualise user journeys and service flows
- Ability to communicate designs and the evidence underpinning decisions clearly and persuasively
- Ability to work collaboratively with multidisciplinary teams and quickly in an agile environment
- A design-related degree or relevant industry experience
- Exceptional skills in demonstrating the benefits of user-centred design and integrated service offerings
- Basic understanding of HTML and CSS
- Experience introducing positive change into working practices, teams or organisations
- Right to work in the UK and ability to pass BPSS vetting
Responsibilities
- Help us design coherent, integrated service offerings based on user needs and define design strategies for services
- Understand user needs and create user journeys that help people navigate complex systems
- Identify where separate interactions should function as one service, design rational user journeys, and identify common activities across services that could create product development opportunities
- Analyse failures in existing services, identify root causes, and create designs or recommendations to address them
- Develop future service propositions that deliver on policy intentions
- Help plan user research and usability testing, observe sessions, and analyse research results
- Identify opportunities to reduce costs and improve existing services
- Understand the digital and process-based support systems for services and design targeted improvements or accommodate new services
- Map current service journeys and create blueprints for improved or new services
- Create and rapidly iterate service prototypes
- Identify and design service patterns
- Identify appropriate ways to measure service success
- Build collaborative relationships with stakeholders across teams and service domains
- Define and conduct effective stakeholder engagement
- Act as a service design knowledge expert and contribute ideas and approaches to the broader team through thought leadership
Technologies
- CSS
- Support
- UX UI Design
More
Were seeking a Service Designer to join our multidisciplinary team of researchers, designers and developers in delivering high-quality, user-centred services. Youll be part of our active, supportive design community and work with a wide range of stakeholders to design integrated experiences.
last updated 43 week of 2026