About this role
Salary: £? - ? per year
Requirements
- At least two to three years of experience in an IT support or service desk environment
- Strong working knowledge of Microsoft 365, Windows 10/11, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune
- Experience supporting desktop, laptop, and mobile devices
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
- Excellent customer service and communication skills
- Ability to prioritise workload and manage multiple support requests simultaneously
- Desirable: experience with Microsoft Autopilot and PowerShell scripting
- Desirable: experience with Microsoft Teams Phone and SharePoint administration
- Desirable: experience with VMware or Veeam Backup and Replication
- Desirable: experience with Aruba, Cisco Meraki, or UniFi networking
- Desirable: cybersecurity awareness or related certifications
- Desirable: experience in a Microsoft cloud-first environment
- Candidates who have begun taking ownership of technologies such as Intune, Autopilot, Microsoft 365 administration, endpoint management, or infrastructure improvement projects are particularly encouraged to apply
Responsibilities
- Provide first- and second-line desktop, laptop, and mobile device support to users across the business
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts, permissions, and security groups in Microsoft Entra ID and Microsoft 365
- Support onboarding and offboarding, including device deployment and account provisioning
- Administer and support Microsoft Intune-managed devices
- Assist with endpoint configuration, patching, and compliance management
- Support users of Microsoft Teams, Exchange Online, and SharePoint Online
- Troubleshoot network connectivity across LAN, Wi-Fi, and remote access services
- Maintain accurate documentation and knowledge base articles
- Participate in technology improvement projects as required
Technologies
- Active Directory
- Aruba
- Azure
- Cloud
- Cisco
- Hardware
- Support
- LAN
- Microsoft 365
- Microsoft Intune
- Mobile
- Network
- PowerShell
- Security
- SharePoint
- TCP/IP
- VMware
- Veeam
- Windows
- Office 365
More
We are recruiting on behalf of a well-established business based in Waterbeach, Cambridgeshire, for a temporary, ongoing IT Support Engineer position within a small, high-performing IT team. The role offers scope to broaden experience beyond a traditional service desk and develop across infrastructure and cloud technologies. The rate is £13.50–£17.00 per hour, depending on experience. This is a full-time role, Monday to Friday, with hybrid working available for up to two days per week from home. We aim to respond to all applicants; if you have not heard from us within 10 days, please assume your application has been unsuccessful on this occasion.
last updated 43 week of 2026