About this role
Salary: £31,000 - 31,000 per year
Requirements
- Ideally, at least two years of experience in a 2nd or 3rd Line IT Support role
- Previous on-site IT support experience, including direct customer interaction and the ability to resolve issues independently
- Strong practical knowledge of Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure administration
- Experience supporting servers, backup systems and network infrastructure
- Good understanding of networking principles, security and patch management
- Experience using IT ticketing systems and service management tools
- Familiarity with ITIL practices is beneficial
- Knowledge of 3CX VoIP systems is an advantage
- Excellent communication, customer service and problem-solving skills
- A proactive approach and ability to work independently and as part of a team
- Full UK driving licence and willingness to travel to customer sites
Responsibilities
- Act as a 2nd and 3rd Line escalation point for technical issues passed on by 1st Line Support
- Visit customer sites to resolve technical problems, respond to support requests and carry out proactive maintenance
- Monitor server and backup systems, investigate alerts and resolve issues as necessary
- Install, configure and maintain LAN/WAN networks, servers, firewalls and security appliances
- Administer Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments
- Manage security settings, software updates and patch management to help protect customer systems
- Troubleshoot hardware, software, networking and system failures remotely and on-site
- Maintain accurate technical documentation, support tickets and records of repairs and resolutions
- Work collaboratively with technical colleagues and other departments to ensure effective service delivery
- Support the development of junior engineers and continually build technical knowledge
Technologies
- Active Directory
- Azure
- Hardware
- Hyper-V
- Support
- ITIL
- LAN
- Microsoft 365
- Network
- Security
- Windows
- Office 365
- Cloud
More
We are an established IT services provider delivering technical support and infrastructure solutions to small and medium-sized businesses. We value collaboration, knowledge sharing, continuous development and customer service. We are recruiting an IT Support Engineer / 2nd & 3rd Line Support Engineer for our growing technical support team in Stoke-on-Trent. This varied, hands-on role combines office-based support with customer-site visits and involves helping maintain secure, reliable IT systems for business customers. The role may suit candidates with backgrounds such as Senior IT Support Engineer, 2nd or 3rd Line Support Engineer, Field Service Engineer (IT), IT Infrastructure Engineer, Systems Administrator or Technical Support Engineer.
It is commutable from Stoke-on-Trent and surrounding areas, including Longton, Newcastle-under-Lyme, Fenton, Hanley, Burslem, Cheadle, Stone, Stafford, Crewe and Leek. Hours are Monday to Thursday, 8:30 am–5:30 pm, and Friday, 8:30 am–5:00 pm. The salary is £31,000 per annum. Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working with employers across Stoke-on-Trent, Staffordshire, Cheshire and Greater Manchester.
last updated 43 week of 2026