About this role
Salary: £30,000 - 30,000 per year
Requirements
- Previous experience in an IT Support Engineer, Desktop Support Engineer, or similar technical support role
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience troubleshooting desktops, laptops, printers, and peripheral devices
- Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi
- Familiarity with Active Directory and user account administration
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong communication and customer service skills
- Ability to work independently, manage competing priorities, and remain calm under pressure
- Proactive and flexible approach to work, with a willingness to support the wider team
- Availability to work flexible hours, including evenings, weekends, and match days, as required by the event schedule
- Adaptable, dependable, solutions-focused, and confident working independently and as part of a wider team
- Desirable: Previous IT support experience in a stadium, sports venue, entertainment venue, hospitality environment, or other events-based organisation
- Desirable: Experience supporting EPOS systems, ticketing platforms, or event-related technologies
- Desirable: Knowledge of network switches, VLANs, wireless infrastructure, and firewall technologies
- Desirable: Experience with Microsoft Intune, Microsoft Entra ID, or other endpoint management solutions
- Desirable: Familiarity with IT service management tools and ITIL best practices
- Desirable: Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco qualifications
Responsibilities
- Provide first- and second-line on-site IT support to employees, operational teams, and end users
- Diagnose and resolve hardware, software, and network-related issues
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment
- Support Microsoft 365, Outlook, Windows operating systems, and business applications
- Manage user accounts, password resets, permissions, and access through Active Directory and Microsoft Entra ID
- Support new starters with equipment setup, account creation, and onboarding
- Maintain accurate IT asset inventories, support tickets, and technical documentation
- Provide dedicated on-site IT support during match days, live events, and other major venue activities
- Ensure critical IT systems and infrastructure are operational before, during, and after events
- Troubleshoot issues affecting ticketing systems, EPOS terminals, Wi-Fi, and other event-related technologies
- Respond promptly to technical incidents during live events to minimise disruption to venue operations
- Carry out pre-event IT checks and post-event system reviews
- Work with venue operations, hospitality, ticketing, and other departments to resolve technical issues
- Assist with setup and testing of temporary IT equipment and network connections for events
- Troubleshoot LAN, WAN, Wi-Fi, VPN, and general network connectivity issues
- Assist with maintaining network switches, wireless access points, and other networking equipment
- Monitor and support network performance, reliability, and connectivity across the venue
- Support maintenance of servers, IT infrastructure, and associated systems
- Assist with IT security, system updates, and routine maintenance
- Escalate complex infrastructure issues to senior engineers or third-party support providers when required
Technologies
- Active Directory
- Cisco
- Firewall
- Hardware
- Support
- ITIL
- LAN
- Microsoft 365
- Microsoft Intune
- Mobile
- Network
- Security
- TCP/IP
- VPN
- Windows
- Office 365
More
We are looking for a proactive, enthusiastic, and technically skilled On-Site IT Support Engineer to join our team at a busy, events-based venue. This is a fully on-site role in a fast-paced, varied environment where IT supports match days, live events, and day-to-day business operations. The position may involve working on the road and requires flexibility for evenings, weekends, match days, and occasional extended hours. We offer a salary from £30,000 per year, free and on-site parking, private medical insurance, exposure to a broad range of IT systems and infrastructure, professional development and progression opportunities, and a supportive, collaborative team environment. The role offers the opportunity to contribute to the successful delivery of major events.
last updated 43 week of 2026