About this role
Salary: £30,000 - 40,000 per year
Requirements
- Experience in the solar industry, in technical support, installation, commissioning, or aftercare (essential)
- Good understanding of solar PV and battery systems
- Confidence troubleshooting technical problems by phone and email
- Ability to explain technical information clearly to customers without a technical background
- Good organisation and attention to detail
- Positive attitude and willingness to learn new products and systems
- Electrical qualification or installation background (desirable, not essential)
- Experience with Tesla Powerwall and Gateway systems (preferred)
- Experience with Growatt inverters and monitoring platforms (preferred)
- Experience with SolarEdge inverters, optimisers, and monitoring (preferred)
Responsibilities
- Answer technical phone calls and emails professionally and efficiently
- Diagnose and troubleshoot solar PV, battery storage, and inverter faults remotely
- Support customers with Tesla Powerwall and Gateway systems, including app setup, connectivity, and system settings
- Support customers with Growatt inverters and batteries, including monitoring, error codes, and configuration
- Support customers with SolarEdge inverters, optimisers, and the monitoring platform
- Help customers understand system performance, generation, and monitoring data
- Arrange site visits and provide the installation team with clear fault details when issues cannot be resolved remotely
- Liaise with manufacturers and suppliers about warranty claims, replacements, and technical queries
- Log enquiries, faults, and outcomes accurately in internal systems
- Follow up with customers until issues are resolved
- Help create simple guides and FAQs for common technical questions
Technologies
- Support
- LESS
More
We are Light Renewables, a growing renewable energy business installing solar PV, battery storage, and EV charging for homes and businesses across the South East. We are looking for a Technical Support Agent to join our friendly, supportive team in Maidstone, Kent. This is a full-time, permanent, in-person role and the first point of contact for customers seeking technical support. We offer a competitive salary of £30,000–£40,000 per year, depending on experience; full training on Tesla, Growatt, SolarEdge, and other products; a company pension; a varied, hands-on role; and opportunities to develop technical knowledge and progress as we expand.
last updated 43 week of 2026