Junior IT Support Specialist @ Industrious Recruitment

Salary: £28,000 - 30,000 per year

Requirements

• Some experience in an IT Support, Service Desk, Desktop Support or similar role, ideally around one year
• Basic understanding of PC and laptop hardware, including setup, configuration and troubleshooting
• Experience with or exposure to Windows 10/11 and Microsoft environments
• Familiarity with Microsoft Office applications such as Outlook, Word, Excel and Teams
• Understanding of common IT issues, including login problems, printing, software and connectivity
• Good communication skills and a friendly, patient approach to supporting users
• Logical problem-solving skills and confidence investigating issues before escalating them
• Good organisational skills and the ability to manage and update support tickets accurately
• Willingness to learn, develop new skills and work as part of an established IT team
• Advantageous, but not essential: exposure to Microsoft 365, Active Directory, Entra ID or Intune
• Advantageous, but not essential: experience with IT Service Desk or ticketing systems
• Advantageous, but not essential: basic networking knowledge, including LAN, Wi-Fi, TCP/IP, DNS and DHCP
• Advantageous, but not essential: understanding of IT security, data protection and safe computing practices
• Advantageous, but not essential: exposure to Linux environments or IT asset management
• Advantageous, but not essential: an IT-related qualification, apprenticeship or certification, such as CompTIA A+
• Practical IT experience, genuine interest in technology and a positive attitude are valued; candidates need not meet every requirement

Responsibilities

• Provide first-line IT support to colleagues, responding to hardware, software and general IT queries
• Set up, configure and maintain PCs, laptops, printers and other IT equipment
• Troubleshoot common issues involving Windows, Microsoft Office, user accounts, logins, applications and peripherals
• Log, update and manage support requests through the IT Service Desk, maintaining accurate records
• Assist with user onboarding and offboarding, including account setup, password resets and access permissions
• Carry out routine system checks, monitor potential issues and complete daily reports
• Support basic network and connectivity troubleshooting, including Wi-Fi and network devices
• Help maintain IT asset records and support the deployment and return of company equipment
• Follow IT security policies and procedures, contributing to our ISO 27001 compliance
• Work with our wider IT team and external providers to escalate complex issues and support IT projects
• Document solutions and contribute to internal IT guidance and support materials

Technologies

• Active Directory
• Excel
• Hardware
• Support
• LAN
• Linux
• Microsoft 365
• Network
• Security
• TCP/IP
• Windows
• Office 365

More

We are recruiting a full-time Junior IT Support Specialist for our Informatics team in Milton Keynes, with a salary of £28,000–£30,000. This is an opportunity to develop technical skills in a supportive team environment, working alongside experienced IT colleagues and external support providers. The role offers exposure to Windows, Microsoft 365, hardware, networking and IT security.

last updated 43 week of 2026