About this role
Salary: £30,000 - 35,300 per year
Requirements
- At least two years of IT support experience within an MSP or busy helpdesk environment, covering first-, second- and/or third-line support
- Strong hands-on experience supporting Microsoft 365 and Windows 11
- Working knowledge of Exchange, Teams, SharePoint and Intune
- Practical troubleshooting approach and excellent communication skills
- Clean driving licence
- Must be based in the UK and have the right to work in the UK; visa sponsorship is not available
- Successful applicants must pass security screening after accepting an offer and undergo annual checks thereafter
Responsibilities
- Provide end-user support across Microsoft 365 and Windows 11
- Investigate, diagnose and resolve technical issues
- Support systems including Exchange, Teams, SharePoint and Intune
- Keep customers informed through clear telephone and email communication
- Participate in occasional early or late shifts and an evening/weekend on-call rota
Technologies
- Hardware
- Support
- Microsoft 365
- Security
- SharePoint
- Windows
- Office 365
- Cloud
- DevOps
More
We are recruiting a Senior IT Support Technician to join the helpdesk team of a growing IT services provider in Cambridge, supporting customers across the UK and beyond. The role offers a basic salary of £35,300, profit share and annual performance bonuses typically equivalent to 10–15% of basic salary. Hybrid working is typically two to three days from home each week after the first few months onsite. We provide 12 paid Microsoft training days each year on a certified syllabus, 20 days holiday plus bank holidays with the option to purchase up to 20 additional days, a 5% employer pension contribution with a 4% employee contribution, six paid sick days, enhanced parental leave and death-in-service cover.
Other benefits include free EV charging at our Quy office, access to the Octopus EV company car scheme and trade pricing on personal computer hardware and software. Occasional shifts run from 6:30am–3:30pm or 12pm–9pm, and on-call cover is paid additionally.
We act as an employment agency for permanent recruitment and an employment business for temporary workers.
Applying registers you as a candidate with us; your personal data may be added to our database and used as explained in our privacy policy.
We review applications and aim to contact candidates within five working days if we wish to progress their application.
last updated 43 week of 2026