About this role
Salary: £? - ? per year
Requirements
- GCSE/GCE Mathematics at Grade C or above
- GCSE/GCE English at Grade C or above
- A+ Certification – Essentials, or equivalent
- A+ Certification – IT Technician, or equivalent
- Foundation-level ITIL v3 qualification, or equivalent
- ECDL advanced-level qualification, or equivalent
- Microsoft Certification, or equivalent
- Driving is preferable but not essential
Responsibilities
- Answer calls within the defined timeframe and in a confident manner
- Keep call lengths within agreed Service Level Agreements and time between calls within acceptable timescales
- Solve an agreed percentage of calls at first point of contact
- Provide first-line support to users experiencing difficulties with IT systems
- Support incident management, including resolving incidents remotely using specialist support software and actioning service requests through defined Service Desk and ITIL processes
- Work flexibly on a rota and respond to incidents across Coventry and Warwickshire
- Work within the services policies and procedures
Technologies
- Incident Management
- Support
- ITIL
More
We are recruiting a Band 4 IT Engineer – Service Desk for a six-month assignment, with the possibility of extension. The role is based in Coventry, CV6 6NY, and is 22.5 hours per week. The pay rate is £14.11 per hour plus £1.98 per hour holiday pay and £2.86 per hour employers National Insurance contribution, for a total of £18.95 per hour. The position is a visible, customer-facing role in a pressurised environment, serving as the single point of contact for customer communications. The posting describes hybrid working with at least 60% in the office and daily office attendance during onboarding; it also states that the role requires work on phones and service request queues, with no field work.
last updated 43 week of 2026