About this role
Salary: £54,210 - 54,210 per year
Requirements
- Demonstrable experience managing or supporting security technology or identity and access management (IAM) technologies
- Experience overseeing the operation, maintenance, and improvement of live technology services
- Experience providing first- and second-line support for operational services, including using tools such as ServiceNow
- Competence using applications and data extraction tools, with strong working knowledge of Microsoft Office
- Excellent communication skills and the ability to build strong working relationships with stakeholders at all levels
- Understanding of change management processes and best practices
- Willingness to obtain SC clearance before starting employment; five years of UK residency is normally required for vetting, though individual circumstances will be considered
Responsibilities
- Lead and coordinate technical change requests for operational services, ensuring service continuity, quality, and adherence to lifecycle processes
- Maintain and improve technical and operational processes, documentation, and knowledge articles to align with policies, standards, and business requirements
- Develop, maintain, and analyse identity service metrics and dashboards, and report on compliance, performance, and service health
- Implement, enforce, and monitor identity and access policies, standards, and security controls
- Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues
- Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access
Technologies
- IAM
- Support
- Network
- Security
- ServiceNow
More
We are recruiting a Senior Identity Analyst to strengthen our internal digital capability and support the management, development, and delivery of digital solutions across the transport network. The role provides expert oversight of identity governance, access controls, and operational service delivery, helping maintain secure, reliable, and continually improving identity and access management services. We are National Highways, managing and improving Englands motorways and major A roads to support safer, smoother, and more reliable journeys. Our Digital Services Directorate delivers digital, data, and technology services across the organisation, with a vision to empower colleagues and provide real-time information to customers.
This is a hybrid role requiring two days per week in the office.
It can be based at any National Highways office location across the UK, with some travel for team meetings.
External candidates will be offered a starting salary at the lower end of the pay scale; current employees will be appointed in line with our established pay policy.
We welcome applicants from all backgrounds and are committed to creating a diverse environment.
last updated 43 week of 2026