About this role
Salary: £28,000 - 30,000 per year
Requirements
- Strong communication skills and a customer-first mindset.
- Excellent organisational skills and attention to detail.
- Ability to work independently and collaboratively across multiple departments.
- Keen interest in electronics and/or audio-visual equipment.
- Experience in retail or similar customer support or service roles is desirable.
- Comfort working with business software and digital systems is desirable.
- Experience with AV, home audio, smart home, or consumer electronics, including as a hobbyist, is desirable.
- Ability to reliably commute to or relocate before starting work in Didcot, Oxfordshire.
- United Kingdom work authorisation is required.
Responsibilities
- Provide technical and sales support to trade professionals and end-users via telephone, email, and face-to-face interactions.
- Provide technical support to our internal teams.
- Oversee and manage our spare parts database day to day, ensuring compatible spare parts are accurately recorded across our brands.
- Liaise between our Service and Customer Services departments, help manage service administration, and collate spare part orders for our Customer Services Manager.
- Support our Product Specialist with demonstration and review stock by testing products and building product knowledge.
Technologies
- Support
More
We are Henley Audio, a forward-thinking hi-fi distribution company providing a full turnkey solution for internationally recognised hi-fi equipment brands. With more than 20 years of heritage, we are a family- and team-oriented company that values lasting relationships with staff and stakeholders.
This office-based, full-time permanent role is in our Technical Support Department, working alongside our Product Specialist and reporting to our Technical Services Manager. It is based at our offices in Didcot, Oxfordshire, with working hours of Monday to Friday, 9am to 5pm. The salary is £28,000–£30,000 per year, and benefits include a company pension and on-site parking. We aim to be a company where you get out what you put in.
last updated 43 week of 2026