About this role
Salary: £24,784 - 24,784 per year
Requirements
- Ideally a high-achieving graduate with a strong academic background, looking to start a career in IT
- Genuine interest in technology and desire to develop within the IT industry
- Excellent verbal and written communication skills
- Confidence and professionalism when dealing directly with clients
- Positive, proactive, can-do attitude
- Strong problem-solving and analytical skills
- Organised, with excellent attention to detail
- Quick learner keen to develop new technical skills
- Reliable and able to work effectively as part of a team
- Ideally based in Aylesbury or the surrounding area
Responsibilities
- Respond to client IT queries and support requests
- Troubleshoot and resolve day-to-day technical issues
- Communicate clearly and professionally with clients by phone and email
- Log, manage and follow up on helpdesk tickets
- Keep clients informed throughout the resolution process
- Escalate more complex technical issues when required
- Maintain accurate records within internal systems
- Take ownership of client issues and see them through to resolution
- Work closely with experienced members of the technical team
- Develop technical knowledge and understanding of IT systems
- Deliver a consistently high standard of customer service
Technologies
- Cloud
- Support
More
We are Cube Technology, an established Managed Services Provider delivering IT support and technology solutions to businesses across the UK, including managed IT support, cybersecurity, cloud solutions, networking and IT infrastructure. We value strong client relationships and proactive, reliable, responsive support. We are looking for an IT Support Technician to join our growing team in Aylesbury. This client-facing role offers an entry-level opportunity to build a long-term career in technology; previous IT helpdesk experience is not essential, and we provide the opportunity to develop technical knowledge alongside experienced IT professionals.
The position is full-time and permanent, based in Aylesbury, with an immediate start and working hours between 8am and 6pm. The posting describes the schedule as both 37.5 and 40 hours per week and lists annual pay as both £24,784.50 and £26,436.80. Benefits include a company pension, cycle-to-work scheme, free and on-site parking, and hybrid remote working.
last updated 43 week of 2026