About this role
Salary: £52,000 - 62,400 per year
Requirements
- Experience working within multidisciplinary teams to design and build services or improve existing service delivery.
- Proven experience delivering prototypes at a pace to support collaborative thinking.
- Experience managing service design projects and programmes within large, complex organisations.
- Deep understanding of service design principles, methods and practices.
- Strong understanding of product development methodologies, frameworks and principles.
- Ability to guide design decisions in complex service areas and support stakeholders in seeing opportunities for change.
- Ability to understand and communicate technical complexities and design risks.
- Strong influencing skills, especially when working with senior leaders.
- Confidence in supporting services to define and deliver a transformation roadmap.
- Ability to manage risk and explain trade-offs in complex service environments.
Responsibilities
- Work collaboratively with large and complex service areas to develop digital transformation plans.
- Map service and user journeys to identify opportunities for redesign, transformation, and streamlining.
- Prototype and wireframe interactions to support creative exploration and service improvement.
- Lead and guide service design activities across multidisciplinary teams, ensuring alignment of user needs, business objectives, and technical considerations.
- Allocate and plan service design resources for transformation programmes.
- Contribute to creating and embedding design standards, behaviours, and modern service design practices.
- Identify and specify effective business solutions, including improvements in information systems, data management, and organisational processes.
- Support service areas in mapping business flows, identifying interdependencies, and crafting an ambitious transformation vision.
Technologies
- Support
- Embedded
- UX UI Design
More
We are a local council based in Birmingham, partnering with Hays to recruit a Senior Service Designer for an exciting 3-month initial contract. This role focuses on enhancing customer experience through a major transformation programme that influences high-impact services and shapes the way residents interact with us. We offer a hybrid working model and are looking for a dynamic individual to join our multidisciplinary teams, contribute to our design standards, and ensure user-centred design is at the heart of our operations.
last updated 43 week of 2026