About this role
Role Description
The role of a Content Editor and Moderator involves various responsibilities aimed at maintaining the safety and quality of user-generated content.
- Verification Analysis:
- Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details.
- Use independent discretion to determine when additional information or verification is required.
- Apply independent judgment to identify and eliminate scams and inappropriate postings.
- Monitor and review system-generated alerts related to client/job-poster activities.
- Investigate scam complaints and reports of inappropriate behavior.
- Content Management:
- Review and enhance user-generated content by copy-editing and optimizing job posts.
- Manage ticket-queue pipelines for incoming job posts.
- Utilize expert knowledge to engage and support employers throughout their casting process.
- Independently source missing information and enter additional job details into the system.
- Educate and assist clients as a product expert.
- Provide guidance and insights to clients on posting jobs.
- Train clients on casting tools and troubleshoot any issues they encounter.
- Additional Tasks:
- Collaborate with other departments to support cross-functional needs.
- Research projects and triage escalated tickets from customer service.
- Examine job database reports to ensure content remains fresh and relevant.
- Assist team members with training, troubleshooting, and escalated cases.
- Perform other responsibilities and tasks as assigned.
Qualifications
- Self-directed, efficient, independent worker able to work autonomously.
- Experience in job listing and editing is required.
- 1-2 years of CSR experience in a BPO setup.
- Demonstrated experience handling a high volume of specialized content and users.
- Highly organized, detail- and deadline-oriented.
- Able to evaluate information and make decisions independently.
- Advanced written and verbal communication skills.
- Excellent copy editing, fact-checking, proofreading, and research skills.
- Good data-entry, account management, and client support skills.
- Technical acuity—able to understand, utilize, and explain online casting/hiring technology.
- Strong analytical skills—capable of assembling and interpreting data.
- Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting.
Benefits
- Competitive compensation.
- Adherence to government-mandated benefits.
- Retirement Savings Program with Company Matching.
- Life Insurance.
- HMO on day 1.
- Paid time off, birthday leave.
- Bonus and incentive plans.
- Opportunities for skills training and personal and professional development.
- Employee Referral Program.