About this role
Role Description
The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills.
- Define, lead and run implementations for the North America region
- Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
- Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
- Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
- Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
- Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser
- Proven track record in customer support, communications and/or technical documentation
- Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology
- Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
Qualifications
- 2-3+ years of technical project management or similar experience
- Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
- Self-starter with ability to effectively manage time, work independently, and cope with ambiguity
- Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
- Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
- Strong customer orientation – Passion for customer/user experience
- Excellent problem solving, analytical and technical troubleshooting skills
- Be meticulous and highly attentive to details
- Bachelor's degree in a technical domain preferred
Benefits
- Base pay is one part of our total compensation package
- Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications
- Geographical differentials are taken into account to ensure equitable pay with current staff
- Hiring range for base annual pay is estimated to be CAD $90k-$95k Per Annum
- Performance-based discretionary bonuses and variable pay plans are available for some positions
Company Description
Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online.