About this role
Role Description
We are seeking passionate and committed individuals to work in our call center; providing a one-stop resource for individuals needing a wide range of services, providing telephonic assistance with the Employee Achievement Program (EAP), Crisis Line, Scheduling/On Call, Injury Hotline, and Mental Health Support.
- Manage activities securely and confidentially while maintaining professional therapeutic boundaries
- Operate a multiple-line telephone system and respond to calls promptly
- Prioritize a variety of incoming calls/emails and direct to appropriate resource
- Provide assistance/support while utilizing problem resolution techniques
- Analyze and de-escalate calls as necessary, remaining calm in any type of situation
- Document telephonic support services and maintain accurate schedules
- Write reports and correspondence
- Conduct calendar/appointment reminders or modifications
- Communicate training tracking/documentation to corporate office
- Effectively present information to individuals, small groups, staff, and management
- Provide team support and assistance in orientation/training of new team members
- Answer questions clearly, completely, and precisely
- Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations
- Attend department/management meetings as scheduled
- Ensure safe work practices
- Perform other duties as assigned
Qualifications
- Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
- Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
- Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
- Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
- Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
- Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
- Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
- Dependability – consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
- Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly
Benefits
- Option to get paid before payday
- Employee discount - Verizon and Dell
- Health Insurance
- Life Insurance
- Dental Insurance
- Vacation/Personal Hours
- Employee Stock Ownership
- 401-K
- Employee Achievement Program
- Longevity Bonus for Part Time or Full Time Employees
- Casual dress (no uniforms), fun work atmosphere
- And more