Quality Officer @ Black Country Integrated Care Board

Job summary

We are seeking a motivated and experienced Quality Officer to join our Quality and Safety Team, with a principal focus on primary care. This is an opportunity to contribute directly to the assurance, improvement and oversight of quality and patient safety across Birmingham, the Black Country and Solihull.

Working with colleagues, providers and partners, you will coordinate complex programmes of work, analyse and triangulate quality intelligence, maintain robust risk and assurance systems, and produce clear reports and briefings for senior stakeholders. You will support quality visits, investigations, action plans, audits and performance monitoring, helping the ICB to meet its statutory and regulatory responsibilities.

We are looking for someone who can work confidently in a complex and politically sensitive environment, manage competing priorities, communicate effectively with a wide range of stakeholders and turn detailed information into practical recommendations. You will join a collaborative and inclusive team committed to learning, improvement, health equity and better outcomes for local people.

Main duties of the job

The postholder will

• Support delivery of the ICBs quality and safety objectives, primarily across primary care, with support to other portfolios as required.
• Collate, analyse and triangulate incidents, complaints, patient experience, regulatory information and other quality intelligence to identify risks, themes, trends and gaps in assurance.
• Maintain risk, action, investigation, improvement and assurance records, proactively monitoring progress and escalating concerns.
• Coordinate quality visits, audits and reviews, including preparation of criteria, reporting findings and monitoring resulting action plans.
• Produce accurate dashboards, reports, briefings, correspondence and presentations for operational and senior governance forums.
• Develop and maintain data collection, information management and performance-monitoring systems, including quality indicators and KPIs.
• Coordinate meetings and working groups, providing specialist project advice, information and follow-up support.
• Build constructive relationships with providers, professionals, patients, the public, regulators and partner organisations.
• Contribute to service improvement, policy and procedure development, risk management, business planning and efficient use of resources.
• Manage an agreed portfolio of projects and priorities independently, delivering high-quality outcomes to changing deadlines

About us

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.

As an employee, you will demonstrate our system values, champion inclusion and help address health inequalities so everyone can thrive. In return, the ICB offers a supportive, ambitious and inclusive workplace, with opportunities to develop and work with partners to deliver meaningful change.

The ICB is committed to a workforce that reflects the population of Birmingham, the Black Country and Solihull. We promote equality, diversity and inclusion and welcome applications from everyone who meets the role criteria, regardless of age, gender, disability, race, religion or sexual orientation.

The ICB is a registered Disability Confident Employer. We welcome applications from disabled people and will shortlist suitable applicants who meet the essential criteria.

Employees formally notified that they are at risk of redundancy within the organisation will receive priority consideration for this vacancy if they meet the roles essential requirements. This supports redeployment and helps minimise compulsory redundancies.

Job description

Job responsibilities

Please refer to the full job description and person specification attached.

The post holder will provide dedicated project support to the ongoing development, delivery and review of key work programmes within the function. The principal focus of the role will be primary care, reflecting the priorities and requirements of the portfolio.

In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do:

• Commissioning for Value and Outcomes
• Accelerating Neighbourhood Health at Pace
• Making the Best Use of Digital Solutions in our Pathways
• Financial Discipline / 2% Productivity
• Advancing Health Equity
• Integrated Partnership

You will be accountable for:

• Provides support for the Quality & Safety Team in the delivery of business objectives in relation to effective assurance of quality and safety for the organisation and strategically commissioned services, with a primary focus on primary care. Support may also be provided, as required, to the out-of-hospital, children and young people, and maternity portfolios.
• Work closely with the Quality & Safety Teams to work with partners to develop, manage and support mechanisms for ensuring quality and safety and ensure the ICB fulfils its statutory duties in relation to Quality & Safety
• Support the provision of an efficient, effective and high quality professional and co-ordinated team in providing assurance of commissioned services and ensuring that the ICB meets its statutory and regulatory duties in line with NHS requirements.
• Ensure accurate and open communication with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects
• Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
• Communicate information, risks, issues and dependencies, including briefings and reports to wider ICB teams, sponsors and a range of internal and external staff.
• Liaise with members of the public and various professionals in response to queries, quality matters and complaints about commissioned service and ICB business.
• Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration.
• Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes.
• Contribute to the information management of quality and performance, taking a lead for specific projects.
• Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.
• Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information.
• Co-ordinate a wide range of diverse & sensitive information to enable quality assurance to be obtained & reported upon including complaint, quality matters, recording and monitoring SI's/Nevers Events reported via providers via the STEIS system.
• Liaise with providers to determine status of investigations & ensure all relevant financial penalties are recorded.
• Analyse various sources of patient safety information through triangulation of a range of information to identify trends/emerging themes investigating with support from team colleagues.
• Actively collate a range of patient safety information for each sector maintaining a range of records using new & existing systems & processes within the team.
• Prepare and maintain quality visit programs for announced/ unannounced visits for all sectors. Including, preparation of visit criteria/rationale & reporting on findings & preparation of action plans where improvements have been identified.
• Maintain informal & formal complaint records including Quality Matters.
• Triangulate various sources of soft/hard intelligence from carers/relatives, service users, complainants, health professionals and colleagues associated with clinical quality and services commissioned by the ICB.
• Obtain assurance on patient experience from a range of sources including providers, regulators i.e. CQC, Monitor etc, Local Authority & any other stakeholders for onward assurance reporting within the ICBs systems/processes.
• Liaise with members of the public, health professionals & any other stakeholders on clinical quality matters ensuring their queries/concerns are processed effectively.
• Monitor investigations, action plans, visit & improvement plans to ensure timely progression & completion of actions.
• Coordinate and maintain the implementation status of NICE guidance for provider/commissioned services in preparation for assurance, quality and contract meetings.
• Produce assurance reports for relevant groups to demonstrate the extent of assurance available for each sector.
• Co-ordinate & take part in audits pertaining to ICB quality projects in accordance with the program of work for ICB quality assurance.
• Actively implement the risk management strategy across the organisation including risk assessment & active utilisation of the risk management system.
• Coordinate and maintain all risk information (risk assessments, incidents, alerts etc) entered onto the risk management system for the organisation & liaising with other ICB teams where appropriate.
• Undertake risk analysis & reporting providing assurance & identifying gaps in assurance as applicable.
• Prepare information for inclusion within reports using a range of skills including written & illustrative formats providing clear & concise explanation(s) and interpretation of analysis.
• Lead projects/time limited/specific clinical quality work including development & monitoring of clinical indicators, dashboard development, analysis, benchmarking & ongoing monitoring across all sectors of ICB.
• Develop appropriate record management systems to demonstrate how information is monitored & escalated accordingly.
• Maintain contract records for clinical quality and support in the development of monitoring tools & assurance documentation.
• Support on the implementation & review of quality & risk strategies.
• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
• Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
• Support training and induction of new staff, supervises other team members as required.
• Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• Lead on development, implementation, monitoring and evaluation of new information systems/databases as required.
• Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.
• Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team.
• Work closely with Patient Safety Team to ensure full triangulation of information relating to themes and trends of patient safety incidents.

Person Specification

Personal Qualities

Essential

• You conduct yourself in a caring and considerate manner at all times.
• You are respectful to others and listen to others.
• You operate with openness and honesty and ensure you are approachable in conducting your role.
• Professionalism and understanding difference is key.
• The promotion of equality of opportunity
• and good working relations (providing practical leadership)

Equality, Diversity and Inclusion

Essential

• A demonstrable understanding of equality, diversity and inclusion with evidence of personal impact in these areas

Mobility

Essential

• Ability to travel across sites as required

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level qualification or
• Significant experience of working at a similar level in specialist area
• Post-graduate degree in Management Studies or equivalent
• Evidence of continued professional development

Experience

Essential

• Significant experience of successfully operating in a politically sensitive environment
• Experience of drafting briefing papers and correspondence at a senior level and to a range of audiences
• Experience of managing risks and reporting
• Demonstrated experience of co-ordinating projects in complex and challenging environments
• Experience of setting up and implementing internal processes and Procedures
• Knowledge of health care statutory responsibilities for Quality

Desirable

• Experience of monitoring budgets and business planning processes
• Demonstrated experience in a Healthcare environment
• Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
• Understanding of the public sector

Skills and Abilities

Essential

• Putting the long-term health, social care and well-being needs of the population first (system first)
• Working collaboratively with other leaders to achieve excellence in everything we do
• Holding yourself and others to account for delivering better outcomes
• Being inclusive, supportive and empowering at all times
• Engaging and enabling those working towards the aims we have as a collective
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Black Country Integrated Care Board

Address

Black Country Integrated Care Board

Wolverhampton Civic Centre

St Peter's Square

Wolverhampton

WV1 1SH

United Kingdom

Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)