About this role
Job summary
We are seeking a friendly, reliable and motivated Administrator to join our dedicated Children and Young People (CYP) Services team. This role will provide administrative support to the Mental Health Support Team (MHST) North Kesteven and Healthy Minds services, helping to ensure the smooth and efficient delivery of care and support.
This is primarily an office-based role in Lincoln, with some flexibility for home-working. There will be an expectation to travel across Lincolnshire to attend meetings, training events and support service needs, with mileage expenses paid in line with Trust policy.
The post is for 30 hours per week, worked between Monday and Friday, 9:00am to 5:00pm, with the working pattern to be agreed with the successful candidate.
We are looking for someone who is organised, adaptable and able to work independently as well as part of a wider team. You will provide high-quality administrative support, contribute to the effective running of the service. Flexibility and a willingness to support colleagues and teams during busy periods are essential.
Main duties of the job
Your role will include
Input referrals, clinical activity and other information accurately onto electronic patient record systems.
Navigate, maintain and update clinical systems, databases and electronic records.
Gather, process and manage information to support service delivery.
Contact children, young people and families by telephone, email or letter to arrange appointments and provide updates.
Produce letters, reports and other correspondence using audio typing, copy typing and word processing systems.
Provide diary and calendar management support for clinicians and managers.
Support data quality and monitoring activities using Microsoft Excel and Power BI housekeeping reports.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Please view the attached job description and person specification document for complete details regarding this post
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you, which include:
All our employees have access to Employee Assistance Programme a free online 24/7, 365 days a year confidential counselling and wellbeing support which is open to family as well as staff members.
Active staff networks
Competitive annual leave entitlement
Car leasing schemes
NHS pension scheme
Free eye tests
Money-saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Get in touch today
Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Sophie Pitts via email at [email protected] or by telephone 07561 711162.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Qualifications
Essential
- NVQ 3 in Business Administration or equivalent qualification or relevant experience
- Good standard of general education including English
Desirable
- RSA or equivalent qualifications
Experience
Essential
- Considerable experience in an office administration role
- Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
- Typing and formatting letters
- Data inputting and monitoring
- Outlook and diary management
- Extensive customer service experience
- Planning and scheduling events, meetings, diary appointments
- Petty Cash and Office finance
- Understand data reports
- Use of Clinical systems
- Minute Taking
Desirable
- Experience of working in a medical or NHS setting
- Experience of working in a mental health environment
- Familiar with Trust database systems preferably RIO
- Finance/Procurement systems
- Big Hand
- Data cleansing
Skills
Essential
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
- Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload
- Good office skills being able to work under pressure and deadlines
- Microsoft Office packages including Word, Excel, Outlook and Publisher
- Typing to a high standard, including letter writing and formatting
- Good understanding of information governance and patient confidentiality
- Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Horizon Centre
Monson Street
Lincoln
LN5 7RZ
United Kingdom
Employer's website
https://www.lpft.nhs.uk/ (Opens in a new tab)