About this role
Job summary
The Bladder and Bowel Service is recruiting a Band 3 Clinical Nurse Administrator. The candidate will work as part of a team to provide full clerical and administrative support to the Camden Bladder and Bowel Service within the Trust.
The Camden Bladder and Bowel Service operates from several sites across the London Borough of Camden and the Clinical Nurse Administrator is required to work flexibly across sites and virtually.
Main duties of the job
Job Summary
The Clinical Nurse Administrator's role, has the responsibility for the day-to-day smooth running of the Camden Bladder and Bowel Service, including liaising with the general public and staff, telephone work, office administration, correspondence, computer data input using System One, caseload management, word processing, and online filing.
The Clinical Nurse Administrator supports clinical staff by assisting with processing new and reassessment forms online for the supply of continence products and liaising with the provider by telephone or email as required.
About us
As a Clinic Administrator we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
No Smoking Policy
There is a smoke free policy in operation in the Trust and smoking is positively discouraged and is not permitted anywhere within the buildings, on the premises or grounds
Staff Support
The Trust is committed to ensuring that you achieve a good work/life balance, have access to a wide range of support including flexible working options, childcare support and many training and development opportunities.
Improving Working Lives
IWL is an NHS-wide initiative aimed at ensuring staff have good work/life balance, access to training, and support from their employer. The Trust is committed to maintaining a high standard of practice within IWL and, as such, staff have access to a wide range of flexible working options, childcare support, and many training and development opportunities.
Job description
Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
The Clinical Nurse Administrator contributes to the provision of a safe and reliable services by:
Acting as a first point of contact for the general public and professionals, either on the phone or in person, including helping people with general enquiries.
Acting as a telephonist providing help and support to the caller. Dealing with members of the general public and GPs and also maintain office systems using equipment as listed below.
Assisting with the training of new staff members, bank staff and providing administrative support to clinical staff as and when necessary.
Using verbal and listening skills required to understand clients with cultural differences, special needs, age related (young or old), and being able to communicate with people who do not have English as their first language.
Using empathy towards the clients needs, communicate in sometimes hostile or antagonistic situations, and deal with sensitive issues using tact and diplomacy skills at all times. Providing and receiving complex and sensitive information which requires empathy and reassurance.
Providing administrative and clerical support to the Bladder and Bowel Service clinical staff as required.
Ensuring reports are typed up accurately and in a timely manner and to participate in audits when necessary.
Supporting clinical staff within the Bladder and Bowel service to run clinics sessions at various locations and assist in booking clinics and home visits.
Maintaining and monitoring stock as required and use set processes for ordering of goods/supplies. To have the ability to use the E-procurement system and raise any queries/issues when necessary.
Maintaining compliance with their mandatory training requirements
Identifying areas where improvements in safety or quality can be made
Working closely with others to improve services
General Administration
To undertake tasks in line with the Standard Operating Procedures and ensure they are adhered to at all times.
Undertake filing, process correspondence, photocopying, provide statistics and other office tasks for the Bladder and Bowel Service using standard keyboard and computer skills required.
To be proficient in the use of a computer, answerphone, and photocopier.
Undertake word processing tasks such as letters and memos, reports, notices, and e-mails.
Accurately input data for clinical staff on to the information system (Systmone).
To be responsible for checking, prioritising, replying and forwarding incoming emails for the Bladder and Bowel Service.
To have awareness and understanding of Child protection issues and knowledge of local Child protection guidelines and procedures.
To attend mandatory training sessions.
Be forthcoming with ideas or initiatives for service improvements and contribute fully to service change.
Person Specification
Education and Qualifications
Essential
- GCSE (A* - C) or equivalent in Maths and English
Desirable
- Business Administration Qualification Level 3
Experience
Essential
- Experience of working in an administrative capacity
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
Desirable
- Experience of working in a corporate/call centre environment
- Experience of working in a customer care setting
- Experience of working in a healthcare setting
- Knowledge of Patient Appointment/Database Systems i.e. SystmOne
Skills and Abilities
Essential
- Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Able to work to a high level of accuracy and with attention to detail
- Demonstratable Knowledge of using different systems and databases
- Ability to work unsupervised
- Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment
- Ability to work within a team
- Able to deal with difficult/emotional callers
Personal Qualities
Essential
- Self motivator
- Capacity to manage a demanding workload
- Good inter-personal skills
- Good team-player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Camden Clinics
ST Pancras Hospital
london
NW1 0PE
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)