About this role
Job summary
Band 2 Receptionist (CAT 2 Ophthalmology)
This is a full-time post for 37.5 hours per week.
Current working patterns are 08:00-16:00, 08:30-16:30 and 09:00-17:00. These are subject to change depending on service requirements.
The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams. The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
Main duties of the job
Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic or Eye Casualty and arranging follow-up appointments for patients before they leave the department. The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Education / Qualifications
Essential
- GCSE (or equivalent) or above in English Language and Maths
- Knowledge of Microsoft packages
Experience
Essential
- Reception experience within a customer service setting
- Call centre experience
- Experience within an NHS administrative environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
United Kingdom
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)