About this role
Job summary
Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!
We are currently looking to recruit an enthusiastic and motivated Administration Assistant to join Pain Management Team at Peterborough City Hospital.
The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.
Main duties of the job
To assist in the provision of an efficient, responsive and flexible administration service to support the Pain Management Multidisciplinary Team.
To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.
To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.
To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.
To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.
Provide assistance to the other members of the team and assist with their workloads as necessary.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description
Job responsibilities
Please refer to the job description and person specification for more information regarding the job role.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE level standard English Language at Grade A - C (or equivalent)
- Working knowledge of confidentiality and General Data Protection Regulations
Desirable
- NVQ 2 in Business and Administration
Experience
Essential
- Experience of dealing with patients and families face to face and via telephone
- Competent in the use of Microsoft Office software
- Experience of working within an administrative role in a healthcare environment
Desirable
- Experience of working in the NHS
Skills and Abilities
Essential
- Organised and able to manage time effectively
- Ability to prioritise workload
- Ability to work under independently, under instruction and part of a team
Desirable
- Understanding of referral to treatment and 18 weeks
Communication
Essential
- Good communication skills (written/verbal)
- Able to demonstrate tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Anglia NHS Foundation Trust
Address
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website
https://www.nwangliaft.nhs.uk/ (Opens in a new tab)