About this role
Job summary
We are looking for an enthusiastic, highly-organised and motivated person to play a key operational role in our Assessment and Remediation (A&R) service which helps NHS organisations manage concerns about clinicians. The A&R Manager (ARM) is responsible for the effective organisation of A&R services to a high standard and against set timescales.
The ARM manages their own caseload, deals directly with practitioners and senior representatives from healthcare organisations, and undertakes a range of administrative tasks. This is a frontline role within Practitioner Performance Advice in a supportive, collaborative team.
Please note that the stated salary is pro rata, based on 22.5 hours per week.
Main duties of the job
- Administration of the Behavioural Assessment service. The ARM liaises with practitioners and suppliers to set up the assessments, issues reports and ensures the smooth running of the assessments.
- Source assessors to undertake Clinical Performance Assessment cases. This involves the ARM identifying suitable external clinicians and making arrangements for their participation.
- Support the delivery of the Team Review service, liaising with the parties to arrange the reviews and providing practical assistance to the reviewers during the process.
- Manage your own caseload, track cases and deliver tasks within set deadlines.
- Undertake a range of administrative tasks associated with the delivery of the services and providing support to the A&R team.
About us
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Job description
Job responsibilities
What you'll bring
- High level of organisational and administrative skills
- Ability to manage own caseload, set priorities and meet challenging deadlines
- Excellent written communication skills, with accurate attention to detail
- Effective oral communication skills, able to communicate confidently and professionally with internal/external stakeholders
- Strong team-working skills and able to build and maintain effective working relationships
- Excellent customer service skills
What we offer in return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
About us
In your application, please provide a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 01 November 2026 at 11.59pm
We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Person Specification
Qualifications
Essential
- Please see person specification
Experience
Essential
- Please see person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Resolution
Address
Remote
West Yorkshire
LS1 4AP
United Kingdom
Employer's website
https://resolution.nhs.uk/careers/ (Opens in a new tab)