About this role
Job summary
This role is within the Children's Services Administration Team providing comprehensive support across the paediatric nurse led and therapy services in the community.
Post 1 - 37.5 hours
Post 2 - 23 hours
The ideal candidate will have a high degree of administration experience, excellent communication skills and be proficient with a wide variety of computer packages.
Knowledge of Patient Centre, (record and clinic management, referrals, appointments and waiting lists in line with 18-week RTT principles), would be an advantage as would Medisec and the ability to type and format complex reports accurately and to tight deadlines.
There is a high level of contact with external service users therefore good interpersonal skills are a must. Strong organisational skills and accuracy to detail are required as is the ability to flexibly manage and prioritise a full and varied workload.
Main duties of the job
- Be responsible for ensuring that all administrative processes are carried out in a timely and accurate manner to assist with the smooth delivery of service.
- Manage referrals received and waiting lists for all services using Trust Systems and processes.
- Be responsible for managing the patient appointment booking line within the service booking and amending and issuing clinic appointments for children as required using the Trust system.
- Have an understanding of 18 week RTT principles and adhere to these when booking patients.
- Maximise use of clinic slots to ensure an effective and efficient service is provided
- Liaise with parents, clinicians and third parties to arrange appointments as required within service targets.
- Liaise with General Practitioners, school settings and other health professionals with regard to appointments and patient enquiries.
- Ensure that patient letters/report/minutes are typed and distributed within Trust time scales.
- Develop and maintain effective relationships with patients, carers, clinicians, medical staff and other admin and clerical colleagues.
- Contribute to the development of Admin and Clerical services.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- GCSE English Level C or above or equivalent
Desirable
- NVQ level 2 in Business administration
Experience
Essential
- Understanding of confidentiality and data protection
- Experience as an Administrator
- Experience of using Microsoft Office Programmes
- Excellent communication skills and interpersonal skills
Desirable
- Experience of Trust systems i.e., Patient Centre, Medisec, EPR
- Excellent organisational and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
St James' House
7th Floor
Salford
M6 5FW
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)