About this role
Job summary
To monitor and manage active and backlog waiting list data, contact patients via telephone, the Reception desk and Trust systems. ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints. The post holder works 37.5 hours Monday to Friday within the Radiology Service.
Main duties of the job
Liaise with clinical and non-clinical staff.
Act as first point of contact for queries.
Escalate complaints, capacity issues and patient concerns appropriately.
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Experience
Essential
- Clerical/Administrative experience
- Dealing with the public
- Trust values: Supportive, Respectful, Innovative, Collaborative
Desirable
- NHS experience
- PAS experience
Qualifications
Essential
- Business and Administration NVQ Level 3 or equivalent experience.
Knowledge, skills and abilities
Essential
- Excellent communication and interpersonal skills.
- Good organisational and time-management skills.
- Competent IT skills, including Microsoft Office applications.
- Attention to detail and accuracy in data entry.
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
St Michael's Hospital
Southwell Street
Bristol
BS2 8EG
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)