About this role
Job summary
We are recruiting for a Fundraising Data Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The East and North Hertfordshire Hospitals' Charity are looking for a highly organised and dedicated Fundraising Data Administrator to join their fundraising team, based at Lister Hospital.
Covering all sites within East and North Hertfordshire Hospitals' Charity you will be helping to fundraise for specialist equipment, research and projects to improve patient experience across our four hospitals. You will be based at Lister and support the fundraising team to deliver an excellent supporter journey.
This is a fantastic opportunity to widen your data management and fundraising experience as you will support delivery of the charity strategy to raise funds for amazing causes such as children, cancer and the elderly.
Ideally, you will already have a background in administration, customer services and have experience using a CRM system or database, be competent in Excel and all Microsoft packages.
At the heart of everything we do are our core values: Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Manage the start of the stewardship journey for all donors by dealing with all incoming enquiries ensuring that processes are followed and that we meet the best standards of donor care
Opening/sorting post- banking, managing and recording all donations and monies coming in through post, website, online platforms, over the phone, bank transfer or direct to the office
Maintain database which includes entering all donor data onto the CRM system, spot inaccuracies and problem solve when there are any anomalies in data
Manage office filing system by storing and recording all paperwork
Manage all thank you letters and donation acknowledgments to supporters
Support the fundraisers with their fundraising appeals, campaigns and events by generating mailing lists
Support the fundraisers with administrative tasks and attend events as necessary or as required which will contribute to income generation
Send regular financial reports to the charity team
Liaise and be link role with the finance team to ensure all monies are accounted for and acknowledged by the charity and to deal with any enquiries they have
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
Essential
- Educated to a minimum of A level or equivalent
Desirable
- Degree or equivalent professional qualification or equivalent experience
Previous Experience
Essential
- Demonstrable experience of working within a charity environment or customer facing role
- Demonstrable administrative experience
- Demonstrable customer services experience
- Demonstrable experience of working within a team environment
- Advanced experience of Microsoft Excel
- Demonstrable experience of managing a database or CRM system, experience using donorfy would be an advantage
- Demonstrable experience of data entry
- Demonstrable experience of creating reports including financial reports
- Knowledge of GDPR policy
Skills
Essential
- Ability to work independently and manage own workload
- Organised and able to successfully deliver a number of projects simultaneously
- Strong communication skills, both written and oral, in person, online and by telephone
- Strong analytic skills including both words and numbers
- Strong persuasive and negotiation skills
- Ability to problem solve
- Ability to disseminate complex information into an accessible, compelling format
- Computer literacy including Microsoft Excel, CRM systems/databases, Microsoft Word and office
Knowledge
Essential
- Using databases/CRM Systems
Desirable
- Project planning and coordination
- Charity Fundraising code and guidelines
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East and North Hertfordshire Teaching NHS Trust
Address
Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website
https://www.enherts-tr.nhs.uk/ (Opens in a new tab)