About this role
Job summary
We have an exciting opportunity within the Leeds Chest Clinic for positive and enthusiastic people to join our existing Outpatient Administration team based at the Leeds Chest Clinic. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.
Main duties of the job
We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast paced environment. It would be an advantage if candidates possess supervisory skills, excellent communication and administrative skills and be able to work as part of a team, as well as being able to use their own initiative and work to deadlines. The post holders will be required to manage/supervise other members of the administrative team along with their training/development and informal attendance management.
It is essential that the post holder has previous experience dealing with members of the public in a working environment and preferably within a healthcare setting. Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage.
A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment.
For informal enquiries please contact Lauren Gill, Patient Services Coordinator on 0113 2065973
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description
Job responsibilities
Why you should join our Team
To supervise, train and develop administration staff within the Centre.
- Ensure booking of patients is administered effectively and to the benefit of the patients.
- Ensure that all new patents are booked within Trust target times.
- Undertake the process of Validation and monitoring of waiting times.
- Day to day management of administration staff including monitoring attendance.
- Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.
- Preparation of documentation to support delivery of outpatient clinics.
- Obtain necessary information for patients attending clinics as required.
- Provide cover and reception clinics as allocated in a friendly and efficient manner
- Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
- Action post and general correspondence on a daily basis.
- Ensure departmental stationary stock levels
What you will bring to the role
Criteria
GCSE (or equivalent) English Language and Mathematics grade C or above
Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
A willingness to undergo training to carry out the job.
Basic computer literacy and willingness to further computer skills.
Supervisory certificate (desirable)
Experience at supervisory/senior level in a health care environment
Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
Experience in working in a customer focussed environment.
Demonstrate previous experience of training to carry out a job
Demonstrate previous experience of training others.
Excellent communication skills with the ability to communicate sensitively and effectively.
A good team player, with the ability to work flexibly in a diverse and demanding environment.
To provide a high standard confidential, effective and accurate administration service.
Knowledge, experience and ability to use the Trust’s Patient Administration system (desirable)
Please see the attached job description for further information about this vacancy.
For questions about this job, contact
Lauren Gill Patient Services Coordinator [email protected] Shortlisting Date: 6th November 2026 Interview Date: W/C 9th November 2026
Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities
People Improvement and Innovation Partnerships Outcomes
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
Person Specification
Qualifications
Essential
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Desirable
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Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Leeds
West Yorkshire
LS1 3EX
United Kingdom
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)