About this role
Job summary
Full time role available in the MSK physiotherapy admin team.
We are looking for a highly motivated, methodical, and organised individual to join our team of physiotherapy admin staff. The job is varied and busy, working across two sites in Worcester and Droitwich. Flexibility and negotiation to choose a main base will be given to the successful candidate.
Full training will be given to the successful applicant for all in house processes and IT packages. You will work as part of a team in each base and share additional admin duties between you. This role is face to face providing some front of house duties and so it is not suitable for working from home.
The applicant will be expected to have great people skills, be a confident communicator and have sound basic IT skills.
We pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager.
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
The role involves data input and booking appointments on our patient clinical notes system, customer service through taking phone calls, handling patient queries, ordering equipment as well as organising clinics and other general admin duties.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description
Job responsibilities
The post holder will
Behave consistently with the values and beliefs of the organisation and promotes these on day to day basis.
Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.
Use their initiative and take responsibility for themselves and the quality of their work and the service provides they provide to patients
Provide effective and efficient administrative support to the department.
Undertake administration duties that are specific to the role.
Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone enquiries.
Deal with incoming and outgoing post.
Undertake reception duties, if and when required, to cover for staff absences.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
- Previous, relevant NHS experience
Skills and Abilities
Essential
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Good level of literacy and numeracy
- Standard IT skills - these will be tested at interview
Additional Criteria
Essential
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Crowngate Physiotherapy Clinic
48-49 Friary Walk
Worcester
WR1 3LE
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)