About this role
Job summary
This role provides NHS staff with access to the information needed for their decision-making, education, research and development. It involves identifying a person's information needs, locating the required information, and supplying it in the most relevant format available.
The position will also provide a core role in supporting many of the administrative processes involved in a functioning library.
This work will take place within the library at Watford General Hospital, with occasional support to the department's other library on the St Albans City Hospital site. Working hours are Monday-Friday 9am-5pm.
Successful applicants without a level 3 Library and Information Archive Services Assistant apprenticeship or equivalent qualification would be expected to complete the course after starting, funded by the Trust.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
The main duties of the role relate to operating an enquiries desk to help NHS staff find the most relevant information, resource or service that meets their needs.
This will involve searching in a variety of databases, systems and schemes for a required book or article, before acquiring a copy of the publication and getting it to the person requesting it.
The role will also provide much of the administrative support necessary to meet the demands of the department, such a processing new registration applications to the library system, or keeping track and notifying someone when they are late returning their book.
A good understanding of ICT will be needed, as well as troubleshooting and problem-solving skills, creativity, attention to detail, being flexible in a team, open to adaptation and change, able to show initiative on own development, manage distractions, prioritise appropriately during variable workloads, good customer service skills and the confidence to be a clear communicator.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
This role is responsible for searching and supplying requested publications to NHS staff, and to operate an enquiries desk to assist in enabling them to access the information they need. This can often involve training library users in how to use the information resources available.
The position features classification and cataloguing of new books to the library system, as well as shelving books and keeping the collections tidy.
There will be administrative responsibilities, such as processing new membership registrations, sending reminders to return overdue books, and recording usage data of library services.
This role also includes duties surrounding the promotion of the library services, and creating promotional content.
Good working relationships will be needed with the rest of the Library and Knowledge Services Team, as well as the other educational departments, such as Medical Education, Learning and Development and Simulation.
Person Specification
Education and qualifications
Essential
- Educated to GCSE level including Maths and English grades A - C or equivalent
Desirable
- Library, Information and Archive Services Assistant - Level 3 Apprenticeship.
Knowledge
Essential
- Proficient user at intermediate level of databases and all MS Office packages.
- Reasonable knowledge of office management processes
Desirable
- Working within a hospital or similar environment.
Experience
Essential
- Organising events and activities
- Range of work procedures and practices.
- Basic understanding of relevant legislation e.g. data protection and copyright.
Desirable
- Knowledge and use of Library specific software and hardware including Library Management System.
- Knowledge and use of health databases & internet resources.
- Experience of working within a Library/training administration environment.
- NHS experience.
- Creating publicity material.
- Working in a busy administrative role.
- Maintaining databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Watford General Hospital
60 Vicarage Road
Watford
WD18 0HB
United Kingdom
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)