About this role
Job summary
An exciting opportunity has arisen for a band 5 (without professional registration) to join the team in a key role within the 24/7 Mental Health First Response service (111 Press 2), where you will be the first point of contact for people who may require urgent mental health support.
Main duties of the job
The successful applicant will
Work within a multidisciplinary mental health care team, with a varying composition.
The post holder must be able to communicate effectively and professionally with a range of people, including people in distress, their families and carers, professionals contacting the service and colleagues.
Work within a service that provides mental health support 24 hours a day and 7 days a week.
The post holder must therefore be flexible with regards to their working hours.
Understand when it is necessary to escalate the call to a relevant registrant, clinician, service or organisation, and be able to confidently manage the transition in collaboration with the relevant person/people.
Have access to information regarding local services that people can be introduced to, so that appropriate and continued support is made available where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner.
Be trauma informed and be aware of the social determinants of mental health when developing a support plan with each person accessing the service.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Degree-level education or equivalent experience
- Evidence of continuing professional development in mental health or related field
- Knowledge of mental health conditions and social determinants of wellbeing
- Understanding of equality, diversity, inclusion, stigma, and discrimination
Desirable
- Knowledge of local services and mental health pathways
- Understanding of evidence-based psychosocial interventions
Experience
Essential
- Providing mental health or wellbeing support
- Working independently and within a team and prioritising workload in a busy environment
- Working within multidisciplinary teams or with partner agencies
- Using psychosocial interventions
Desirable
- Experience supporting people in crisis or acute distress
- Experience delivering telephone-based assessments or support
- Experience working within NHS or community mental health settings
Skills and Attributes
Essential
- Strong communication skills adaptable to remote (telephone/video) working
- Build therapeutic relationships quickly
- Analytical and decision-making skills for risk assessment and prioritisation
- Emotional resilience and self-awareness
- Uses display screen equipment for prolonged periods to complete documentation
Desirable
- Knowledge of NHS systems, policies, and outcome measures
- Ability to work effectively with interpreters
- Some ability to speak, read and/or write Welsh, or an eagerness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Powys Teaching Health Board
Address
TBC
LD3 0LY
United Kingdom
Employer's website
https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)