About this role
Job summary
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in the Wheelchair and Prosthetic Services based at the DSC building on the Freeman site.We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy but rewarding environment. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone, ensuring a high quality of customer care is always delivered. Behind our front-facing reception role there are various general admin tasks associated with the services such as referral processing and data input. No two days are the same in this small and friendly team.
- Interview Date 12 November 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
You will be responsible for the reception of patients and visitors to the department. This includes arriving patients for their appointments and working with clinical staff to achieve patient satisfaction.
To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner always to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner.
Your regular duties in this role will be dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and contacting patients to provide information.
You will be responsible for undertaking a wide range of duties and the provision of general support to the multidisciplinary team. Duties will involve working in both the Administration and Reception areas of the department.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide and maintain an efficient and reliable appointments service to patients attending all DSC clinics.
- Deals with all telephone enquires promptly and efficiently.
Person Specification
Qualifications & Education
Essential
- GCSE / NVQ 2 standard of education or equivalent
Desirable
- ECDL
Knowledge & Experience
Essential
- Knowledge of NHS
Desirable
- Working knowledge of outpatient reception area and NHS medical records
- Knowledge of medical terminology
- Previous administration and clerical experience
Skills & Abilities
Essential
- Keyboard, data entry skills
- Good organisational skills
- Excellent communications skills, pleasant and helpful manner
Desirable
- Ability to multi task in a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Trustwide
317 Trustwide
NE1 4LP
United Kingdom
Employer's website
https://careers.nuth.nhs.uk/why-us (Opens in a new tab)