About this role
Job summary
- Provide high quality administrative service to patients when attending the Endoscopy department, this includes updatingany patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)and Medilogik EMS.
- Retrieve, track and prepare notes ahead of patient attendance.
- Process referrals into the department and enter onto WPAS and Medilogik EMS.
- Make and receive calls from patients responding to partial booking letters.
Main duties of the job
- Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct andup to date.
- Patient notes are prepared and correct ahead of time.
- Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocolat the end of each day.
- Carry out general office duties including post, photocopying and processing relevant information.
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Knowledge and Qualifications
Essential
- I.T Skills
- Good level of education
Desirable
- NVQ in admin
Experience
Essential
- Experience of working in a hospital setting
- Experience in working in an admin setting.
Desirable
- Experience working in NHS admin setting.
- Previous experience in telephone bookings
- Experience with using CWS and WPAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
United Kingdom
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)