About this role
Job summary
You will provide high-quality administrative, coordination and data management support to the Safeguarding, Looked After Children (LAC) and SEND team, helping ensure the effective delivery of the safeguarding agenda across Kent and Medway. You'll play an important role in coordinating safeguarding review processes, supporting meetings and governance arrangements, managing sensitive and confidential information, and preparing accurate data, reports and documentation for internal and external safeguarding forums. Working with colleagues and stakeholders, you'll help ensure safeguarding activities, reviews, reporting requirements and key actions are coordinated and delivered within required timescales. This is an opportunity to join a busy and varied team and make a direct contribution to supporting the safeguarding of vulnerable children, young people and adults across Kent and Medway.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
- Provide high-quality administrative and coordination support to the Safeguarding, LAC and SEND team, including supporting statutory safeguarding review processes.
- Coordinate meetings, reviews and other safeguarding activities, including diary management, meeting arrangements and MS Teams sessions.
- Prepare agendas, take accurate minutes, record actions and ensure actions and follow-up are completed within agreed timescales.
- Collate, analyse and prepare data, reports and briefing information for safeguarding forums, including MARAC, MAPPA, Prevent, Safeguarding Adult Reviews (SARs), Domestic Homicide Reviews (DHRs) and Rapid Reviews.
- Maintain duty designate logs, rotas and key safeguarding timelines. Process sensitive and confidential information requests, including Police POLIT and Prevent-related requests.
- Maintain accurate, secure and well-organised electronic records and filing systems in accordance with information governance and data protection requirements.
- Process and coordinate complaints, Freedom of Information requests, MP enquiries and Subject Access Requests.
- Support safeguarding projects through data collection, monitoring, reporting and administrative coordination.
- Support the development, formatting and quality assurance of safeguarding policies, procedures and governance documentation.
- Provide flexible administrative support across the wider Safeguarding, LAC and SEND team, including support to the Child Death Review Service when required.
About us
We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.
Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That's why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.
We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.
We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.
We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.
We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate.
Person Specification
Values
Essential
- Demonstrates NHS and ICB values through behaviour and communication
- Treats individuals with dignity, empathy and respect, including when dealing with sensitive or distressing situations.
- Demonstrates a commitment to continuous improvement and delivering a high-quality service.
- Builds positive, trusting and constructive working relationships across teams and with a range of stakeholders.
Qualifications and Experience
Essential
- NVQ Level 3 or equivalent qualification, or significant relevant administrative experience in a busy environment.
- Experience of handling confidential and sensitive information appropriately.
- Experience of supporting meetings, including preparing agendas, taking accurate minutes and recording actions.
- Experience of using Microsoft Office applications, including Outlook, Word, Excel and Teams.
- Experience of managing data, maintaining accurate records and producing reports.
Desirable
- Experience working in safeguarding, health, social care or public sector settings
- Experience supporting multi agency safeguarding processes (e.g., MARAC, MAPPA, DHRs, SARs)
- Experience supporting project work or data collection for statutory reporting
Attributes
Essential
- Demonstrates a professional, calm and efficient approach, including when working under pressure.
- Strong organisational skills, with the ability to prioritise workload and manage competing demands
- High level of attention to detail and accuracy, particularly when handling sensitive information and records.
- Able to work independently using initiative, while also working effectively as part of a team.
Competencies
Essential
- Excellent written communication skills, including the ability to produce clear, accurate and concise minutes, reports and other documentation.
- Strong verbal communication skills, with the ability to respond appropriately and empathetically to complex or sensitive queries.
- Ability to adapt to changing priorities and service requirements.
- Competent in data entry, data management and producing accurate reports, with a high level of attention to detail.
- Effective team working and collaboration skills.
- Ability to organise and coordinate meetings, events and administrative workflows while managing multiple priorities and deadlines.
- Ability to use initiative, solve routine problems within defined procedures and work with minimal supervision. Understanding of safeguarding principles, confidentiality and data protection.
- Ability to maintain accurate electronic filing systems and comply with information governance requirements.
- Strong IT literacy, including confidence using MS Teams for meetings and channels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Kent and Medway Integrated Care Board
Address
Gail House
Maidstone
ME15 6NB
United Kingdom
Employer's website
https://www.kentandmedway.icb.nhs.uk (Opens in a new tab)