About this role
Job summary
Make a Difference Behind Every Patient Experience
We are looking for an enthusiastic, motivated and highly organised Senior Compliance Officer to join our Estates and Facilities team.
This is an exciting opportunity to play a key role in assuring the quality and performance of a large Facilities Management contract covering Cleaning, Catering, Logistics, Portering, Security, Car Parking, Visitor Services and associated support services across the Trust.
Working closely with clinical teams, operational managers and our contracted service provider, you will help ensure that facilities services are safe, effective, compliant and delivered to the highest standards for patients, visitors and staff.
This position requires significant travel between sites and is 100% site based.
Main duties of the job
As a Senior Compliance Officer, you will:
- Lead and coordinate monitoring, audit and inspection programmes across Facilities Management services.
- Review and analyse contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and contractual requirements.
- Undertake environmental cleanliness audits and other assurance activities in line with national healthcare standards.
- Investigate service failures, complaints, incidents and contractual non-compliance, ensuring corrective actions are implemented and monitored.
- Produce reports, dashboards and management information to support governance and decision-making.
- Support external inspections, PLACE assessments, internal audits and regulatory reviews.
- Build effective working relationships with service providers, clinical teams and stakeholders across the Trust.
- Provide guidance and support to Monitoring Officers and colleagues involved in assurance activities.
- Contribute to continuous improvement initiatives that enhance service quality, compliance and value for money
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Please note the Trust will be changing recruitment systems from 1 November. Successful candidates will be contacted with further details
Person Specification
Experience
Essential
- oSignificant experience of audits, inspections, compliance monitoring or quality assurance activities.
- oExperience analysing performance data and producing management reports
- oExperience managing performance concerns and monitoring corrective actions.
Desirable
- oFacilities Management experience
- oExperience monitoring outsourced contracts
Qualifications
Essential
- oGCSE Grade 4/C (or equivalent) in English and Maths.
Desirable
- oRelevant management, compliance, audit or Facilities Management qualification.
Knowledge
Essential
- oContract monitoring and performance management principles.
- oAudit, inspection and assurance methodologies
- oData analysis and reporting techniques.
Desirable
- oNational Standards of Healthcare Cleanliness
- oFacilities Management services and outsourced contract management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester/ Ipswich Hospital
Colchester
CO4 5JL
United Kingdom
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)