About this role
Job summary
The Service Delivery Manager provides operational leadership across Respiratory and Sleep Medicine services, ensuring safe, effective and patient-centred care. Working with clinical and corporate teams, the post holder will oversee day-to-day service delivery, performance, workforce and resources across inpatient, outpatient, diagnostic and community pathways.
The role will drive operational performance against RTT, diagnostics, cancer and DM01 standards, supporting service recovery, pathway improvement and transformation. Using data and performance intelligence, the post holder will identify risks, implement improvements and enhance patient access and outcomes.
The post holder will contribute to business planning, financial management, governance and quality improvement, acting as a key link between clinical, operational and corporate teams to deliver sustainable improvements in performance, efficiency and patient experience.
Main duties of the job
- Lead the day-to-day operational management of Respiratory and Sleep Medicine services.
- Monitor and improve performance against RTT, diagnostics, cancer, and other key access targets.
- Work with clinical and multidisciplinary teams to deliver safe, effective, and patient-centred care.
- Lead service improvement, pathway redesign, and transformation projects.
- Manage service capacity, workforce planning, and resource utilisation.
- Support budget management and identification of efficiency opportunities.
- Produce performance reports, business cases, and operational updates.
- Investigate and manage risks, incidents, complaints, and governance actions.
- Build strong relationships with clinicians, managers, corporate teams, and external partners.
- Contribute to the strategic development and future sustainability of Respiratory and Sleep Medicine services.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of significant personal development through formal courses and/or experience.
Desirable
- Post graduate education or equivalent experience in an area relevant to service improvement
- Prince 2 or other Project Management qualification
Experience
Essential
- Relevant NHS operational management experience
- Knowledge of service improvement tools and techniques.
- Proven success in delivering change and performance with and through your management and clinical teams.
- Experience of budget and staff management.
Desirable
- Project Management experience
Skills
Essential
- Able to build positive relationships with clinicians, managers, colleagues and key stakeholders
- High standard of written communication skills
- IT Skills: Word, Powerpoint, Excel and Visio
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
Fulham Palace Road
London
W6 8RF
United Kingdom
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)