Operations Manager - Primary Care @ Gtd Healthcare

Job summary

Operations Manager - Primary Care

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England.

With the successful appointment of our previous Operations Manager into a Practice Manager role, two exciting opportunities have arisen for skilled primary care Operation Managers to lead the operations at two of our GP practices, Millbrook Medical Practice and Mossley Medical Practice.

Both practices are small-medium sized located in semi rural Stalybridge areas and have Good CQC ratings.

These opportunities are ideal for individuals with existing management experience or those who can demonstrate strong leadership skills and a desire to develop into an operational management role.

The successful candidates will work in partnership to provide operational leadership across both practices, support colleagues and ensure the continued delivery of high-quality, patient-centred care. NHS experience is essential, primary care experience is desirable.

You will have strong communication and organisational skills, be able to manage competing priorities, use their initiative to resolve operational issues.

These roles are 20-24 hours per week, part time, permanent, job share, hours of work to be worked over minimum of three days, Monday to Friday between 07:45 and 18:30.

The recruitment and selection process will include a pre-assessment and an interview which will be held week commencing 16th November.

Main duties of the job

• Support the management of the practice, ensuring quality standards and targets are met.
• To be a member of gtd healthcares operations team working to provide a range of high quality clinical services.
• Operational line management of non-clinical & clinical staff including all aspects of human resource management
• Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
• Promote positive and effective working relationships with commissioners, CQC, other health care providers and other key partners to support an integrated approach to high quality patient care.
• Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.
• Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
• Share systems knowledge and understanding within the business to enhance the quality of services delivered.

For further details, please refer to the attached job description.

About us

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do,with our people at the heart of delivering the best possible healthcare.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

Job description

Job responsibilities

Leadership and Support for Others

• One of our core values is to look after people. We understand that looking after our staff supports high-quality patient care. We are looking for you to support leadership throughout your teams.
• To support the management of the practice, ensuring quality standards and targets are met.
• To be a member of gtd healthcares operations team working to provide a range of high-quality clinical services.
• Operational line management of clinical and non-clinical staff including all aspects of human resource management.

Communication

• Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
• Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high-quality patient care.
• Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.

Delivering a Quality Service

• Put patients first and commit towards giving great quality care.
• Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of healthcare by responding to local and national policies and initiatives as appropriate.

Performance and Systems Management

• Support the development of effective methods of monitoring and quality assuring the performance of the Operations function
• Share systems knowledge and understanding within the business to enhance the quality of services delivered

Leadership - Personal and People Development

• Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage reflective practice within the team, demonstrating a positive and supportive approach.
• Develop a robust training programme and competency framework for non-clinical staff.
• Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centred care.

Corporate Responsibility

• We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Work with others to clearly define values, direction and policies impacting upon care delivery.

Other Duties

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Experience

Essential

• Experience in operational management, including supervisory experience both remote and on site.
• Experience of implementing operational systems solutions.
• Strategic Resource Planning Knowledge.
• Experience of working and/or managing a remote workforce
• Experience of performance management.

Skills and attributes

Essential

• Ability to work with multi-disciplinary teams of staff both on site and remotely.
• Excellent communication, listening and interpersonal skills.
• Ability to evidence in writing, verbally and through listening skills, personal understanding and use of English language.
• Professional approach.
• Effective prioritisation, delegation and decision-making capabilities.
• Effective analytical, problem solving and time management skills.
• Proactive, flexible and positive can- do attitude.
• Negotiation and conflict management skills.
• Ability to work proactively within a team.
• Change Management.
• Highly motivated and enthusiastic in role.
• Ability to work flexibly.

Qualifications

Desirable

• Management qualification or working towards one, or a degree and relevant work experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gtd Healthcare

Address

Millbrook Medical Practice

Hollybank House, Hollybank

Millbrook

Stalybridge

Cheshire

SK15 3BJ

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)