About this role
Job summary
Play an integral role within the Patient Safety and Clinical Governance Team by actively supporting the Trust's Patient Safety Incident Response Framework. Deliver comprehensive administrative support, including rigorous monitoring and management of trackers within the local incident management system (DATIX) to ensure timely and accurate incident recording and follow-up. Take ownership of the process for receiving, documenting, and acknowledging CAS alerts, ensuring that all relevant communications are processed efficiently and in accordance with Trust protocols.
Contribute to the learning from deaths process by facilitating the collection, analysis, and dissemination of key information, enabling meaningful reflection and continuous improvement in patient safety practices. Undertake systematic data collection for patient safety improvement initiatives, such as Sepsis and Acute Kidney Injury (AKI), ensuring that data integrity and confidentiality are maintained at all times. Provide high-level administrative support for meetings, including preparation of agendas, documentation, minute-taking, and follow-up actions. Quality assure internal reports by reviewing content for accuracy, consistency, and compliance with regulatory and organisational standards, thereby supporting robust governance and informed decision-making across the Trust.
Main duties of the job
Provide comprehensive and proactive administrative support to the Patient Safety team, ensuring all information and actions are accurately and promptly recorded in the Trust's incident reporting system to facilitate effective patient safety management. Assist and collaborate with patient safety administrators in managing the administrative aspects of investigations, ensuring that identified incidents are efficiently allocated, tracked, and monitored to achieve compliance with stringent deadlines and regulatory requirements.
Work closely with Divisional representatives and the Lead Patient Safety Investigator/Learning from Deaths Lead to oversee, monitor, and expedite assurance requests arising from reviews, ensuring timely and thorough responses. Develop, analyse, and present precise, high-quality data reports and presentations using advanced computer software, ensuring information is tailored, clear, and relevant to the specific needs of each report or audience.
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Job description
Job responsibilities
Draft and produce accurate, high-quality communications and correspondenceincluding sensitive and emotionally charged letters and documentsutilizing advanced audio/copy typing and word processing skills, and ensuring all non-routine documents are handled with care and professionalism. Respond to requests from senior staff at all levels, demonstrating the ability to identify, prioritise, and resolve complex issues efficiently and effectively, while maintaining adherence to tight deadlines. Monitor and manage the generic safety email inbox, ensuring all queries are addressed promptly, thoroughly, and with a high degree of professionalism.
Provide accurate and relevant information to support the effective management of patient safety, contributing to the delivery of high standards in care and compliance. Receive, collate, and present data to support Sepsis/AKI improvement practitioners, ensuring that information is complete, timely, and actionable. Deliver robust administrative support to the Trusts Deteriorating Patient Operational Group, ensuring all documentation and communication needs are met efficiently. Receive and respond to information requests from the ICB and CQC, ensuring all correspondence is accurate, timely, and compliant with regulatory standards.
Complete and submit local, regional, and national benchmarking data as required, ensuring the accuracy, completeness, and timeliness of all submissions. Facilitate, coordinate, and monitor the Trusts Learning from Deaths process, ensuring all stages are managed efficiently and in accordance with established protocols. Manage and update trackers used to monitor Trust safety investigations, ensuring data integrity and facilitating effective oversight of ongoing investigations. Including the auditing of such processes to ensure accurate and timely data.
Receive, collate, and provide detailed information in response to complex information sharing requests under the Freedom of Information Act 2000 and GDPR, ensuring compliance with legal and Trust requirements. Undertake ad hoc work on relevant projects as directed by the Head of Patient Safety Improvement, demonstrating flexibility, initiative, and a commitment to continuous improvement. Support the facilitation of patient safety review meetings, ensuring that these are carried out in a timely way.Serve as a key departmental point of contact, effectively communicating and explaining complex information both verbally and in writing, via email, virtually, and in person to a variety of stakeholders. Maintain and update local templates to ensure consistency, standardization, and efficiency in documentation and reporting processes.
Person Specification
- Skills
- Essential
- Ability to assess and take action when escalation is required in relation to patient safety.
- Ability to provide and receive complex information
- To have a flexible approach to the role and respond to changing demands of the team
- Good time management skills and ability to deliver to deadlines
- Maintains robust records
- Ability to work autonomously/unsupervised
Key Competencies Personal Qualities and Atributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Good team working and leadership skills
- Excellent communicator
- Excellent interpersonal skills
Desirable
- Ability to travel between the Kettering and Northampton Hospital sites and other UHN sites where required
Knowledge and Experience
Essential
- Excellent written and verbal communication skills
- Proficient in Microsoft packages including, Word, Excel, PowerPoint and Outlook
- Experience of planning and organising meetings and calendars
Desirable
- Experience of working in a healthcare environment
- Experience working with patient administration and incident manager systems (e.g CAMIS, DATIX)
Education Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above
- NVQ3, RSA3, ECDL or equivalent experience or qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northampton General Hospital
Address
University Hospitals of Northamptonshire
Northamptonshire
Northampton
NN1 5BD
United Kingdom
Employer's website
https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)