About this role
Job summary
How to apply: To apply for this position, please complete your application through our organisation's job page. The NHS Jobs site is being used to advertise this vacancy only and should not be used to submit applications.
Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception? Are you experienced in providing a high level of excellent customer experience and professional administration support?
If so, we have an exciting opportunity to join our team as Receptionist/Administrator.
Main duties of the job
Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing. You will be the first point of contact for our service users, providing reception cover across our three buildings, ensuring our service users, other professionals and partner agencies are dealt with pleasantly and promptly.
You will be supporting our teams day-to-day operations and provide clerical support to managers, staff and service users.
About us
Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing.
Job description Job responsibilities
Purpose of the Post:
To provide administrative support to the integrated Vulnerable Persons model.
Duties and Responsibilities:
Undertake a range of tasks and reception duties including, answering telephone, face-to-face enquiries, liaising with relevant staff, dealing with visitors, dealing with routine unexpected problems and situations within the service.
Provide general clerical/ admin, support including photocopying, filing, completion of standard forms, responding to routine correspondence.
Set up and maintain manual and computerised records/management information systems or service specific management information systems.
Sort and distribute mail.
Undertake administrative procedures (reconciliation and processing orders, invoices, etc.).
Planning and scheduling of events/appointments.
Operate relevant equipment/ICT packages (electronic social care databases, Word, Excel, Spreadsheets, Internet).
Maintain stock and supplies, ordering of stationary and other supplies.
Undertake general financial administration including processing orders.
Be aware of and comply with policies and procedures relating to the job holders area of work.
Where appropriate provide supervision for other staff carrying out routine administrative tasks.
Demonstrate duties and allocate work to other members of staff.
Support the role of other professionals.
Attend and participate in relevant meetings as required.
Participate in training and other learning activities and performance development as required.
Contribute to overall ethos of the council.
To undertake duties and responsibilities in accordance with the Council's Policy and Procedures
Be willing to work flexible hours, some of which may be unsociable.
Person Specification
Experience Essential
Experience in supporting clerical/administrative services for other services. Experience of working with/around customer centered services.
Knowledge and Skills Essential
Good numeracy and literacy. General clerical/administrative/financial work. Effective use of ICT packages. Use of relevant equipment/resources. Good keyboard skills. Knowledge of relevant policies/codes of practice and awareness of relevant legislation. Good interpersonal skills. Work constructively as part of a team, understanding council roles and responsibilities and own position within these.
Desirable
A proven commitment to the principles of Equality and Diversity.
Qualifications Essential
Full UK Driving License with proof of business insurance prior to starting the role if not already in place.
Desirable
Admin qualification to Level 2 or equivalent experience in relevant discipline.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Middlesbrough Council
Address Fountain Court
119 Grange Road
Middlesbrough
TS1 2AF
United Kingdom
Employer's website https://www.middlesbrough.gov.uk/careers-and-job-opportunities/current-vacancies/ (Opens in a new tab)