About this role
Job summary
We are looking for an afternoon Receptionist to join the front-of-house team at Cricklewood General Practice.
- Monday to Friday, 2pm to 7pm (25 hours a week)
- Salary depending on experience
- Permanent, part time, on site at 7 Oaklands Road, NW2
- Work as part of a supportive reception and administration team
Benefits
- NHS Pension Scheme
- 5 weeks' holiday plus bank holidays, pro rata
- Contractual sick pay above statutory from six months' service
- Cycle to Work scheme
Application is by CV only, and your CV must be provided in PDF format.
For enquiries, email [email protected].
Main duties of the job
You will be the first point of contact for patients in person, by phone and online: booking appointments, handling online consultation requests, registering new patients and processing prescription requests. You will also act as a chaperone when required.
You will direct queries to the right member of the team and keep patient records accurate. We need some flexibility to cover colleagues' annual leave and sickness when required.
About us
Cricklewood General Practice is an NHS GP practice in north west London, based at 7 Oaklands Road, NW2.
Our team brings together GPs, advanced nurse practitioners, pharmacists, practice nurses, healthcare assistants, and administrative and reception staff.
We are a small team, so work is visible and decisions are made quickly. We look for people who take ownership, work well with colleagues and care about giving patients a good experience.
Job description
Job responsibilities
Job title: Receptionist (Afternoons)
Hours: Monday to Friday, 2pm to 7pm (25 hours a week)
Purpose of the role
To give patients a helpful, professional first point of contact and keep the front desk running smoothly.
Main duties
- Greet patients and visitors at the front desk
- Answer the phone and respond to patient queries
- Book, change and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Act as a chaperone when required
- Handle difficult situations calmly and escalate where needed
- Keep the reception area tidy and safe
General responsibilities
- Complete mandatory training and keep skills up to date
- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
- Maintain patient confidentiality at all times
- Be flexible, within reason, to cover colleagues' annual leave and sickness
This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
Desirable
- Customer service or health administration qualification
Experience
Essential
- Customer service experience in a busy, public-facing role
Desirable
- Reception experience in UK general practice
- EMIS Web
- Accurx or another online consultation tool
Knowledge and skills
Essential
- Clear, polite communication in person and by phone
- Staying calm and professional under pressure
- Good computer skills
- Working well in a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cricklewood General Practice
Address
Cricklewood General Practice
7 Oaklands Road
London
NW2 6DJ
United Kingdom
Employer's website
https://www.cricklewoodgp.co.uk/ (Opens in a new tab)