About this role
Job summary
The Care Coordinators role will support patients with one or more chronic long term health condition to receive effective, efficient and joined-up clinical care. This will include coordinating access to services, providing advice and ensuring health and care planning is timely, holistic and patient-centred.
The Care Coordinator will play an integral role in improving patient engagement and promoting supported self-management, in line with the NHS Long Term Plans commitment to make personalised care business as usual across the health and care system. The role is pivotal in ensuring that patients at Brockwell Park Surgery receive the best possible care and experience.
The Care Coordinator will be based at Brockwell Park Surgery and will be part of the wider Croxted Primary Care Network (which includes Brockwell Park Surgery, Paxton Green Group Practice and the Old Dairy Health Centre). They will work closely with other primary and community care staff and healthcare organisations to provide integrated services to our patient community.
The role may involve some travel outside of the surgery, e.g. to other GP practices and patient homes. Home working is not available for this role.
Main duties of the job
To manage a caseload of patients identified by clinicians as likely to benefit from personalised and additional support in order to access healthcare.
To run and maintain patient searches and lists. To contact patients effectively to meet clinical/quality indicator targets for a defined cohort of patients with health conditions.
To maintain accurate patient information in the practices electronic health records system ensuring the integrity and quality of patient data captured.
To maximise efficiency and patient experience through the careful and proactive coordination/scheduling of multidisciplinary appointments for patients with complex health needs (e.g. mental health, learning disability)
To help patients to manage their needs through responding to queries, making and managing appointments, building relationships with carers, progressing the patients care journey, holistically bringing together all of a patients identified care and support needs, and ensuring that patients have good quality written or verbal information to help them make informed choices about their care.
To provide administrative support to the clinical team, including maintaining patient records, updating care plans, managing correspondence and dealing with a wide range of tasks that release capacity for busy clinicians.
To support and co-ordinate health promotion activities and vaccination campaigns, helping patients to access resources and information.
To cover for reception and admin colleagues as required.
About us
Brockwell Park Surgery is a friendly, well-established GP surgery caring for around 9,000 patients. We are located close to Herne Hill station and have a strong, longstanding ethos of providing first-rate patient care.
We pride ourselves on excellent patient access and high standards of service. 99% of our patients say they find it easy to get through to the practice by phone, and Brockwell Park Surgery holds a 5-star rating on the NHS website. We are also rated Good by the CQC.
The practice is led by an enthusiastic and proactive team of three GP partners, who are closely involved in the day-to-day running of the surgery and each take an active role in management, supported by the Practice Manager.
Our wider clinical team includes nine salaried GPs, trainee doctors, two practice nurses, a pharmacist, a mental health practitioner, two physiotherapists and a social prescriber. They are supported by a dedicated reception and administration team.
We are a successful training practice with a supportive, team-focused atmosphere and a shared commitment to delivering high-quality, accessible care for our patients.
Job description
Job responsibilities
Please refer to job overview. Alternatively, the full job description is available under the supporting information section.
Person Specification
Experience
Essential
- Evidence of continued professional development
- Minimum one years experience of working with clinicians/healthcare professionals in a general practice setting
- Experience of working in a multi-disciplinary setting where influence and negotiation is required
- Experience of dealing with the public / patients
- Experience of collating, analysing and presenting data
- Experience of communicating with and developing relationships with a wide variety of stakeholders
Desirable
- Experience of undertaking health / social care assessments
- Demonstrated successful outcomes delivery within determined timeframes
Qualifications
Essential
- GCSE Maths and English (C grade or above) or equivalent
Desirable
- Diploma Level 2 in Health and Social Care or equivalent qualification
Key skills
Essential
- Excellent communication skills, with the ability to select, adjust and use appropriate forms of verbal and non-verbal communication with patients and professional colleagues
- Excellent interpersonal skills, with the ability to establish and maintain effective relationships with others
- Able to appropriately build relationships to gain the cooperation of relevant stakeholders, including patients, senior and peer colleagues, and other professionals
- Able to communicate in a calm, caring and professional manner, treating patients and colleagues with dignity and respect at all times
- Ability to assess a professional situation, determine the nature and severity of the problem and utilise knowledge and experience to deal with the problem
- Excellent attention to accuracy and detail within administrative tasks
- Able to analyse complex information
- Excellent time keeping skills
- Exceptional ability to effectively manage, plan and coordinate multiple activities, overcoming barriers and issues that would prevent seamless coordination of activities
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Adaptable, self-motivated and able to work flexibly and enthusiastically as part of an integrated multi-skilled team, or on own initiative
- Good IT skills including MS Office and clinical / patient IT systems
- A positive, flexible, can do attitude
- Motivation to help people with care and empathy
- Desire to learn and drive to improve
Desirable
- Knowledge/familiarity with medical terminology
- Knowledge of EMIS Web clinical system
- Understanding of local health services
- Able to identify and raise risk management issues according to policy/protocol
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Brockwell Park Surgery
Address
117 Norwood Road
London
SE24 9AE
United Kingdom
Employer's website
https://www.brockwellparksurgery.com/ (Opens in a new tab)