About this role
Job summary
Are you an organised, proactive administrator with strong leadership skills and a passion for delivering an excellent patient experience? We are looking for a motivated individual to lead our Breast Service Reception Team and help ensure the smooth and efficient running of this busy service.
As a key point of contact for patients, visitors and clinical colleagues, you will oversee the delivery of a welcoming, professional and responsive reception service. You will lead and support the reception team, ensuring high standards of administration and customer service are maintained.
The role will also include coordinating the partial booking service for surgical specialties, including radiology procedures and appointments, helping patients move smoothly through their care pathway.
We are looking for someone with excellent communication and organisational skills who can manage competing priorities, support colleagues and maintain a calm, patient-focused approach.
If you enjoy leading a team and want to play an important role in delivering high-quality breast services, we would love to hear from you.
Main duties of the job
To arrange all radio logical procedures such as mammograms, ultrasounds, guidewires, stereo biopsies, Vacora biopsies and collating all the relevant x-ray films to support this.
To keep the Guidewire notice board up to date with the current and future procedures booked and ensuring that the Radiologists board is kept up to date with the duplicate information. This also includes inputting and printing from the system
To book all private patient procedures, contacting the patients to inform them of their appointment, and collating all previous x-rays to support.
To ensure receipt of all relevant patient insurance details on arrival of patients and submit relevant forms to Finance Department with a copy to the Radiologist.
To co-ordinate staff rotas and liaise with Staff Clerical Bank Dept. to arrange clerical and reception cover in times of annual leave and sickness.To make sure that the monthly salary returns are all completed correctly and on time.
To deal with any staff issues arising promptly and effectively.
To participate in recruitment and selection exercises as required.
To compile & maintain information relating to procedure, reports & documentation of a confidential nature.
To ensure compliance with local key targets and take necessary steps to ensure these are met.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person Specification
Qualifications
Essential
- NVQ level 4 in relevant area e.g. Office administration, text processing/word processing or equivalent experience.
Experience
Essential
- experience of supervising and organising a team
- Working knowledge of range of procedures and systems (e.g. PAS) within an office - environment and related policies and procedures.
- Knowledge and understanding of medical terminology.
- Significant administrative experience working in a busy reception environment dealing with clients in person and by phone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Prittlewell Chase
Westcliff-on-Sea
SS0 0RY
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)