About this role
Job summary
Do you love helping people? Are you friendly, organised and passionate about providing excellent patient care?
Were looking for an enthusiastic and driven receptionist to join our team at Village surgery, helping us deliver a welcoming, supportive and efficient service to our patients.
Our reception team is often the first point of contact for patients, making this a vital role in ensuring everyone receives the care, guidance and support they need. If you enjoy working with people, thrive in a busy environment and want to make a real difference in your community, wed love to hear from you!
Main duties of the job
As a GP Receptionist, no two days will be quite the same! Your key responsibilities will include:
- This is a 30-hour-per-week position, with shifts scheduled Monday to Friday between 7:30 am and 8:00 pm.Flexibility is essential. You must also be available to cover scheduled overtime and occasional short-notice staff absences.
- Providing a friendly, professional and approachable first point of contact, both face-to-face and over the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Supporting colleagues and helping us maintain the high standards of care our patients deserve
- Must be able to work a variety of shifts Monday to Friday between the hours of 7.30 am and 8.00 pm, you must also be available to cover scheduled over time and last minute staff absence.
About us
Village Surgery is a well-respected GP practice situated on the outskirts of Derby City centre and located on a direct bus route, with a CQC rating of good, caring for approximately 12,500 patients from our purpose-built premises.
We are committed to providing a high standard of patient care and rely on our dedicated practice team to help everything run smoothly. You'll play an important part in creating a positive experience for our patients and supporting our wider healthcare team.
As part of our team you will receive the following benefits
- Generous holiday entitlements including an additional day off for your birthday
- NHS pension scheme
- Employee well-being support
- Access to a variety of NHS discounts
- Training and progression
- Teambuilding Sessions
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- Strong IT skills, including audio typing
- Competent in the use of Office and Outlook
- Clinical System Knowledge - Systmone
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Village Surgery
Address
Browning Street
Derby
Derbyshire
DE23 8AL
United Kingdom
Employer's website
https://www.villagesurgeryderby.co.uk/ (Opens in a new tab)