About this role
Job summary
We are seeking an organised, proactive and experienced Deputy Practice Manager to support the Practice Manager and GP Partners in the effective day-to-day management of our GP surgery. This is a varied leadership role combining operational management, staff support, service improvement and responsibility for key finance functions.
The successful candidate will work closely with the Practice Manager, clinical team and administrative colleagues to ensure the practice remains efficient, financially well controlled, compliant and focused on delivering excellent patient care. You will deputise for the Practice Manager when required and contribute to strategic planning and business development.
Main duties of the job
The Deputy Practice Manager supports the day-to-day running of the practice, leads non-clinical teams and deputises for the Practice Manager when required. Main duties include maintaining policies, governance and CQC compliance, improving services and managing key financial processes, including budgets, bookkeeping, invoices, payroll support, income monitoring, reconciliations and financial reporting. The role also involves working closely with GP Partners, staff and external organisations to support efficient, high-quality patient services.
About us
We pride ourselves on maintaining a supportive team culture, excellent work-life balance and a commitment to high-quality patient care. This is an exciting opportunity to join a forward-thinking practice during a period of growth and development.
Job description
Job responsibilities
Key Responsibilities
Support the Practice Manager with the smooth and effective running of the practice.
Deputise for the Practice Manager during periods of absence.
Provide day-to-day leadership and support to reception, administration and wider non-clinical teams.
Help maintain effective policies, procedures, governance systems and regulatory compliance, including CQC requirements.
Support service improvement projects, workflow redesign and the implementation of new systems.
Build positive working relationships with GP Partners, staff, patients, the Primary Care Network and external organisations.
Finance Responsibilities
Support the preparation, monitoring and review of practice budgets and cash flow.
Maintain accurate financial records and oversee routine bookkeeping processes.
Manage purchase and sales ledgers, supplier invoices, payments and credit control.
Support payroll preparation, pensions administration and associated reconciliations.
Monitor income from NHS contracts, enhanced services, PCN activity, claims and private work.
Complete monthly bank, income and expenditure reconciliations and investigate discrepancies.
Produce clear financial reports for the Practice Manager and GP Partners.
Liaise with accountants, commissioners, suppliers and other external advisers.
Support year-end processes, financial forecasting, procurement and the identification of cost efficiencies.
Help ensure robust financial controls, confidentiality and compliance with relevant legal and NHS requirements.
Person Specification
Experience
Essential
- Strong IT skills, including Microsoft Office and financial systems.
- Excellent communication, leadership and interpersonal skills.
- Ability to work accurately, use initiative and maintain confidentiality.
- A flexible, solutions-focused approach and commitment to high-quality patient services.
- You will be a confident and approachable manager with strong organisational, communication and problem-solving skills. You will be comfortable balancing competing priorities, supporting colleagues and working with sensitive financial and personnel information.
Qualifications
Essential
- Experience in practice management, healthcare administration, business management or a comparable leadership role.
- Practical experience of financial administration, budgeting, bookkeeping or management accounts.
Desirable
- Previous experience within general practice, primary care or the NHS.
- Knowledge of GP contracts, QOF, enhanced services, PCNs and CQC standards.
- Experience of SystmOne or another clinical system.
- A relevant management, finance, bookkeeping or accounting qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Welton Family Health Centre
Address
4 Cliff Road
Welton
Lincoln
LN2 3JH
United Kingdom
Employer's website
https://www.weltonsurgery.co.uk/ (Opens in a new tab)