About this role
Job summary
We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidates will ensure that desk activities are managed efficiently and in line with departmental protocols.
This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holders must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.
Main duties of the job
While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:
- Excellent interpersonal and communication skills, including a professional telephone manner
- Strong IT proficiency, with knowledge of Epic systems considered an advantage
- A flexible approach to working, with the ability to collaborate effectively across teams and with patients
- Confidence in working independently as well as part of a team
- The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
- Attention to detail and resilience under pressure
This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
General
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At Kings we are:
CaringWe put patients and their families first and show compassion and respect in every interaction with them, as well as with one another.
CollaborativeWe work as one team across all of our hospitals and services, and with partners and our communities to deliver the best possible outcomes.
InclusiveWe celebrate diversity, listen to different voices, and are creating a culture where everyone feels they belong and can thrive.
InnovativeWe constantly seek new ideas and smarter ways of working to improve care, research and education.
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
- All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
- Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed
Person Specification
Knowledge and Experience
Essential
- Experience of working in an administrative environment.
- Ability to multitask and work in a fast-paced healthcare environment.
- Excellent communication and interpersonal skills
Desirable
- Understanding of Patient Access Targets
- Prior experience in healthcare administration, medical office, or scheduling roles.
Skills and Competencies
Essential
- Ability to work independently and work as part of a team.
- Ability to communicate effectively with all levels of staff and patients both verbally and in writing
- Flexibility to organise and respond quickly to changes.
- Evidence of positive approach to working in complex environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)