About this role
Job summary
An exciting opportunity has arisen to join our Paediatric Outpatient team at Burton Hospital as a Clinic Receptionist. This is a job share role, working Thursdays and Fridays, with an expectation to provide cover for colleagues' absence on Mondays, Tuesdays and Wednesdays when required.
As a key member of a small and dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service.
You will support the outpatient nursing and medical teams to ensure the smooth running of the children's clinic and an excellent patient experience.
Main duties of the job
- Managing the reception area independently
- Booking in patients using Meditech V6 (experience desirable but training provided)
- Liaising with patients, families, and staff in person and by telephone
- Providing a high standard of administrative support to the Paediatric Outpatients department
- Managing enquiries effectively, escalating where necessary, and keeping accurate records
- Prioritising your own workload to meet departmental standards and deadlines
- Assisting with data entry, reporting, and information requests from the management team
- Maintaining confidentiality and handling sensitive information appropriately
- Ensuring a clear and accurate handover each week for your jib share colleague
- Supporting general administrative tasks, including stationery and supplies
- We are looking for someone who is friendly, approachable, and patient-focused
- Flexible in their working approach and able to adapt to the needs of the service
- Organised with strong attention to detail
- Confident using IT systems and able to learn new applications quickly
- A team player with excellent interpersonal and communication skills
Closing date of applications: 1st November 2026
Interview date: 13th November 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education, Training and Qualifications CPD Requirements
Essential
- GCSE Grade C Maths & English or equivalent
- Standard level of IT literacy
Desirable
- NVQ II in Customer Service or equivalent knowledge and skills
Experience & Knowledge
Essential
- Demonstrable experience in an admin role
Desirable
- Experience of working in a customer facing role
Skills and Ability
Essential
- To be able to demonstrate good organisational skills to prioritise and plan own workload to achieve objectives and meet deadlines
Communications and interpersonal skills
Essential
- To be able to demonstrate excellent customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Children's Outpatients - Queen's Hospital Burton
Belvedere Road
Burton on Trent
DE13 0RB
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)