About this role
Job summary
Would you like to be part of an exciting, dynamic and expanding children's mental health service, in an 'Outstanding' rated NHS Trust?
We are offering a great opportunity for experienced administrators to join our Huntingdon and Peterborough Mental Health Support Teams (MHST).
There are two posts; one full-time post (job sharing considered) based at the The Oak Tree Centre in Huntingdon and one part-time post (0.5 WTE) based at Hampton, Peterborough. The roles can be a blend of office-based and remote working, with a minimum of one day in the office per week. There will be a requirement to attend the office to complete any ad-hoc duties, sometimes at short notice.
There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.
The post holders will also be working alongside our growing administration team to develop new processes and be involved in developing new ways of providing information and support for children and young people. This is an exciting opportunity to be a part of growing, innovative service.
The ideal candidate will be an organised and experienced administrator with the ability to work within a fast-paced team environment. Strong communication skills are essential.
If you feel you have the skills and experience for this post we would love to hear from you!
Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 29th October 2026
Main duties of the job
The Mental Health Support Team Administrator is required to:
Demonstrate excellent IT skills across Microsoft Office applications and attention to detail
Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service
Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential
Demonstrate excellent verbal and written communication skills, with a friendly and professional manner
Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Please see Job Description and Person Specification for full details of the role.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Job description
Job responsibilities
Job Purpose
Provide administrative support for our new Huntingdon Mental Health Support Teams launching in January 2027. This post holder will be vital in the setup and running of this new service and our existing Peterborough Mental Health Support TeamsThe Peterborough post holder will work alongside the existing administrators within the Peterborough teams
Support the clinical team in the referral process
Support the team in arranging and managing referrals and appointments
Provide the administration around letters and other administrative duties necessary for the running of the team
Main Duties and Responsibilities
To provide the administrative support for the MHST, including taking minutes, writing letters, booking rooms, organising meetings and organising the team.
To support with recording and monitoring the teams governance data.
Support and manage the patient referral process for the team.
To use electronic patient management system (SystmOne) to register, process, check, update and discharge patients.
To type appointment letters and send clinical letters and discharge letters.
To maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing.
Respond to all queries, correspondence and issues within the team.
Prioritise and manage own workload.
Implement processes and practices to ensure best practice within the new team.
To ensure that all contact details are kept up to date.
To produce information and data relating to the services relating to this department, as required.
To support with recruitment of new team members.
Communication
Ensure that all information is disseminated to staff as appropriate.
Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.
Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks.
To answer queries from other professionals outside of the team.
To ensure effective communication between the MHST using various mediums such as email and phone calls.
To assist with day-to-day queries into department.
To provide data and information for reports as required.
To provide narrative or description to data as required.
To fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation.
Contribute to EEC external communication strategies to raise awareness and promote the reputation of EEC services.
Budgetary Responsibility
Order specialist equipment and consumable for services as required.
Receipt goods as required.
Liaise with central procurement team for routine orders.
Monitor use of consumables within own area and identify areas of saving and make changes as required.
People Management
To demonstrate to and train staff within the remit of your tasks.
Raise any performance issues or concerns to your line manager.
To support staff undergoing induction within your department.
To participate in supervision to ensure work is to an excellent standard.
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.
The post holder must participate in clinical and safeguarding audits as required.
The post holder is required to participate in relevant emergency preparedness process for their team.
Person Specification
Experience
Essential
- Experience within an administrative role
- Experience of using Microsoft Office programmes such as Word, Outlook and Excel
- Experience in a public facing administrative role
Desirable
- Experience of working as an administrator within an NHS environment
- Experience of using SystmOne
- Experience of using Health Roster
Knowledge & Skills
Essential
- Excellent communication and interpersonal skills
- Effectively prioritises and co-ordinates own work
- Ability to work with the general public
- Ability to confidently use Microsoft Office packages such as Word, Outlook, Excel and Teams.
- Ability to work as part of a team
- Ability to use initiative without close supervision
- Accurate typing skills
- Ability to work to written processes
Desirable
- Familiarity with the use of SystmOne computer system and adding notes to patient records
Qualifications & Training
Essential
- NVQ level 3 or equivalent relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
The Oak Tree Centre
1 Oak Drive
Huntingdon
PE29 7HN
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)