HR Officer @ Bay Medical Group

Job summary

Bay Medical Group is seeking an organised, proactive and detail oriented HR Officer to join our team. This varied role provides comprehensive HR support across the organisation, covering recruitment and onboarding, HR records management, workforce reporting, training coordination, employee relations support, and the maintenance of HR systems. Working closely with managers and staff, the post holder will deliver a responsive, professional and confidential HR service, while playing a key role in supporting the development, engagement and wellbeing of our workforce.

This is an excellent opportunity for an experienced administrator with a passion for people, strong organisational skills and a commitment to delivering high-quality support in a busy and rewarding healthcare environment.

This is a temporary vacancy for a 6 month fixed-term period, commencing on 1st January 2027 and continuing until 30th June 2027. Weekly hours for the role will be 30 hours per week. The work pattern will be discussed at interview.

We offer a comprehensive induction and structured training programme over a number of weeks.

Main duties of the job

The post holder will provide support across the HR function, advising managers and employees on a range of HR matters and ensuring the smooth coordination of key people processes. Responsibilities include workforce reporting, HR systems administration, employee relations support, learning and development coordination, policy implementation and liaison with internal and external stakeholders. The post holder will work closely with the HR and Development Manager to help deliver an efficient, compliant and people-focused HR service.

About us

Bay Medical Group is a single, at scale provider of general practice services to the population of Morecambe and Heysham. We have 5 sites across the town and have a patient population of c54,000. We have an established Bay Primary Care Network (PCN) and work closely with other service providers and the voluntary sector to improve the health and wellbeing of our local population.

For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits.

Bay Medical Group - for happier, healthier people

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Working for us we can offer you:

• A comprehensive induction to the role and training plan.
• Access to the NHS Pension Scheme.
• 25 days annual leave, increasing to 30 days (exclusive of public holidays) (pro rata).
• Access to Occupational Sick Pay scheme after one year.
• Access to NHS discount scheme.
• Cycle to work scheme.

Job description

Job responsibilities

JOB PURPOSE

The post holder will work as part of the generalist HR team providing high quality support to the HR Manager, the Practice and Bay PCN. The post holder will contribute to the smooth running of the HR service by undertaking work such as recruitment and overseeing the employees journey; entering a high volume of information into HR records and databases; workforce reporting; processing and supporting education and training in the Practice. The post holder will also support managers to access HR guidance.

The post holder will uphold and demonstrate the values of Bay Medical Group and work with the HR Manager to provide quality HR solutions to meet the Practice Vision for healthier, happier people.

MAIN DUTIES

• Provide a professional, welcoming and helpful service to colleagues.
• Act as first point of contact in responding to HR queries, providing advice and guidance to managers within scope of knowledge to enable them to manage their teams effectively and efficiently.
• Ensure all work is undertaken with regard to employment law and best practice.
• Resolve queries regarding leave entitlements, sickness and vacancies.
• Provide support for the day to day management of the HR function and work flexibly and collaboratively to ensure the effective delivery of HR services.
• Work with accuracy maintaining clear records.
• Responsible for the management and administration of the digital HR system including data entry; providing instruction for users.
• Implement the administration process for the employee life-cycle (e.g. recruitment, on-boarding, leavers).
• Meet with employees as required (e.g. exit interviews).
• Delegated responsibility for managing and submitting timely and accurate workforce data to external sources as required (e.g. NHSE workforce data submission).
• Liaise with Finance Team to ensure payroll runs smoothly and accurately reflects attendance/ absence records.
• Produce HR quick guides and deliver training as required.
• Provide administrative support for staff-related meetings.
• Data collection, manipulation and analysis e.g. Staff survey.
• Responsible for smooth running of internal education and training programmes and events.
• Communicate effectively with colleagues and external agencies e.g. training providers, NHS Jobs as required.
• Assist in the development and implementation of HR policies and procedures.
• Maintain stock control, ordering stationery and supplies for the department.

Communication

The post holder should recognize the importance of effective communication within the team and will strive to:

• Encourage effective communication between all involved.
• Adapt communication to take account of others culture, background and preferred way of communicating.
• Provide feedback to others on their communication where appropriate.
• Shares and engages thinking with others.
• Maintains the highest standards of integrity when communicating with colleagues, patients and the wider public.
• Checks confidentiality rules are understood and adhered to.
• Communicate effectively with other team members.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Skills and Abilities

Essential

• Proficient keyboard skills.
• Able to work under pressure in a busy environment.
• Confident speaking with people over the telephone.
• Able to work effectively and efficiently with accuracy.
• Demonstrate effective verbal and written communication skills.
• Knowledge of employment practices such as disciplinary, grievance, absence management, recruitment processes.
• Good organisational skills with an ability to prioritise workload.
• Ability to work without close supervision and use own initiative.
• Ability to maintain periods of prolonged concentration.

Experience

Essential

• Experience of working to deadlines.
• Experience of Microsoft Office 365 Software (Word/ Outlook/ Excel etc).
• Experience maintaining electronic records and databases.
• Experience of using HR, workforce or other management information systems.
• Working as part of a team to achieve outcomes.
• In client facing/ customer facing role.
• Understanding of the importance of confidentiality.
• Awareness of data protection requirements.

Desirable

• Of working in NHS
• Basic understanding of NHS and General Practice services.

Characteristics

Essential

• Focussed on delivering a quality service.
• Ability to demonstrate our BMG values & behaviours:

Qualifications

Essential

• GCSE English (C/4) or equivalent.
• GCSE Maths (C/4) or equivalent.
• CIPD level 3 (or working towards) or other equivalent qualification / experience.

Desirable

• Evidence of continued CPD.

Other

Essential

• DBS Check (standard).
• Ability to work across practice sites where required.

Desirable

• Able to work flexibly as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bay Medical Group

Address

Bay Medical Group

Westgate Medical Practice

Braddon Close

Morecambe

Lancashire

LA4 4UZ

United Kingdom

Employer's website

https://www.baymedicalgroup.co.uk/ (Opens in a new tab)