About this role
Job summary
Pentelow practice is busy practice, located in Feltham. We are in a process of recruiting a receptionist for a total of 27 hours per week . Candidate must be willing to work between 14:00 and 18:30 Monday, Tuesday, Thursday and Friday. On Wednesdays, the hours will be 09:00 to 18:30.
You will be the first point of contact for members of the public and patients of the practice, along with other medical colleagues so a good communication skill is essential. Also you should have a calm and confident approach in dealing with the general public. Previous working within a GP practice is desired and will add a plus point.
Main duties of the job
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Unlock consulting rooms, switch on computers and lights, Ensure Drs and Nurses room for printer paper, couch rolls and ensure consulting rooms are tidy
- Maintaining and monitoring the practice appointments system, sorting out Rotas for the Drs
- Arrange transport to hospital appointments for housebound patients
- Register new patients,carefully checking all details for accuracy and enter on computer registration link
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Check Practice Emails, Referrals via ERS System, two week wait audit.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, Shredding, Deductions, Registrations, photocopying and scanning.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners.
- Undertake all mandatory training as required
About us
Pentelow Practice is located in Feltham, TW14 9EF and is a member of the Feltham and Bedfont Primary Care Network (FAB PCN). The practice has a list size of 4000 patients. Staff comprise of 4 GPs, 1 Practice nurse, 1 Health Care Assistant and 5 Receptionists. The practice uses SystemOne and previous experience is desirable.
Benefits
24/7 Employee Assistance programme
Parking is available on site.
FAB PCN provides additional clinical and administrative staff to support the practice (Clinical Pharmacist, Pharmacy Technician, First Contact Physiotherapist, Mental Health Nurse, Paramedic, Social Prescribing Link Worker and Care Coordinator)
Job description
Job responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises, activation/deactivation of alarm system and maintaining security in accordance with practice/health centre protocols
- Unlock consulting rooms, switch on computers and lights, Ensure Drs and Nurses room for printer paper, couch rolls and ensure consulting rooms are tidy
- Maintaining and monitoring the practice appointments system, sorting out Rotas for the Drs
- Arrange transport to hospital appointments for housebound patients
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Reconcile new patients notes with relevant FP7s and FP8s
- Check Practice Emails, Referrals via ERS System, two week wait audit.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, Shredding, Deductions, Registrations, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
- Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners.
- Undertake all mandatory training as required.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
PENTELOW PRACTICE
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive in any way and will be reviewed periodically as the practice develops.
Person Specification
Experience
Essential
- Customer service or dealing with patients
Desirable
- Experience of working in primary care or Secondary care
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
- System one and Team net experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pentelow Practice
Address
Doctors Surgery
26 Pentelow Gardens
Feltham
Middlesex
TW14 9EF
United Kingdom
Employer's website
https://www.pentelowpractice.org/ (Opens in a new tab)