About this role
Job summary
Are you looking for a rewarding role within a busy, friendly, and supportive team? Do you want to work in a service that places both staff wellbeing and excellent patient care at the centre of everything it does?
If so, Buckinghamshire Talking Therapies for Anxiety and Depression is looking for a part-time Administrator to join our team. This is a fixed-term position for 12 months, working 22.5 hours per week offering an opportunity to contribute to a valued NHS service.
Main duties of the job
Our administrators play a crucial role in the success of our service. Supporting a large number of clients across Buckinghamshire, they are integral to ensuring we deliver high-quality care and an excellent patient experience.
We are looking for someone with strong administrative, keyboard, and IT skills, coupled with a professional and friendly telephone manner. The role requires the ability to liaise effectively with clients and colleagues while managing a varied workload within a busy and dynamic environment.
As a valued member of the team, you will receive comprehensive support to develop your skills and knowledge. We are committed to investing in our staff and offer opportunities for ongoing learning, professional development, and career progression through training, qualifications, regular supervision, and annual appraisal reviews.
If you thrive in a busy environment, are adaptable to changing priorities, and enjoy working collaboratively as part of a supportive team, this is an excellent opportunity to build your experience and contribute to a service that makes a real difference to people's lives.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
We are a nationally recognized, high-performing, and innovative service. Visit our website (oxfordhealth.nhs.uk/bucks-talking-therapies/) to find out how we support over 10,000 adults to manage their Anxiety and Depression disorders.
Staff wellbeing is a top priority - We have a very active, award winning, in- service wellbeing team and take a pride in our supportive, collaborative, and productive culture.
Buckinghamshire Talking Therapies have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
The Band 3 Administrator is responsible for managing a range of administrative tasks that support patients, clinicians, and the wider Talking Therapies team. The role involves handling referrals accurately and efficiently, communicating with clients and professionals by telephone and email, maintaining electronic records, and ensuring information is processed in a timely and confidential manner.
For further information, please read the attached Job Description and Person Specification.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
This role does not meet the minimum requirements for Skilled Worker visa sponsorship under UKVI regulations. To be considered, you must already hold the valid right to work in the UK without requiring sponsorship.
Person Specification
Experience
Essential
- Proven experience of working in an administrative role
- Proven experience of dealing with the public in a polite and effective manner
- Proven experience of working within a team
Desirable
- Experience of working in a healthcare environment
- Experience analysing data and interpreting information
- Experience of using clinical systems such as RIO and PCMIS
Skills
Essential
- Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
- Ability to use Office computer programs including Excel, Word and Outlook
- Ability to communicate with all levels of staff in a confident and effective way
- Ability to produce good quality written communication
- Organisational skills/managing diary systems and tracking information
- Attention to detail
- Excellent telephone manner and professional approach
Desirable
- Desire to attend courses relating to role as appropriate
Education
Desirable
- 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
2nd Floor Prospect House
Crendon Street
High Wycombe
HP13 6LA
United Kingdom
Employer's website
https://www.oxfordhealth.nhs.uk (Opens in a new tab)