About this role
Job summary
An opportunity has arisen for a confident and supportive administrator to join our busy and dedicated Crisis Resolution and Home Treatment team (CRHT) based at The Orchards in Ripon. This post is part-time, 34hours per week, Monday to Friday.
The CRHT team operates 24-hours a day, providing advice and support to those seeking help in a mental health emergency or being referred by a healthcare professional for assessment and triage. Further information about our services can be found here CRHT services provided by TEWV
The Orchards is a base of operations for multiple mental health teams working across North Yorkshire, County Durham and Teesside. The CRHT team are based here, as are the Early Intervention Psychosis team and there is an inpatient mental health recovery unit on site too.
The site benefits from free parking and is easily accessible by car and bicycle.
As a member of the CRHT team, you will work in an open plan office alongside clinicians and support staff. The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
Please do consider making contact with the recruiting manager for an informal conversation prior to submitting an application, we'd like to hear from you.
Main duties of the job
Whilst having extensive experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for an individual with a passion for people, customer service experience, extensive organisational and digital data management skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a cohesive and dedicated team and is a pivotal role in the day-to-day operations. You will work collaboratively with other administrators, closely with the clinicians and the team manager, to support them in ensuring high standards are maintained and that they have everything they need to provide the best possible care for service users.
The successful candidate will be able to evidence that they are comfortable multi-tasking, are confident offering supervisory support to other administrative staff, can communicate confidently, build strong working relationships with a variety of people and can prioritise their workload.
Duties will include comprehensive, pro-active and re-active diary management for the Consultants and medical team; processing of digital dictation and production of patient letters; minute taking; accurate and timely record keeping (confidential, sensitive and legal information) on the electronic patient record system.
For full details please refer to the Job Description. For guidance on the application process, please refer to the TRAC helpful hints attached.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
With a starting salary of £28,392 per annum (pro-rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, its not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.
Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level 3 Diploma in Leadership and Management OR NVQ in Business Administration OR equivalent demonstrable knowledge gained through relevant work experience. Plus a willingness to work towards a Level 5 in Leadership and Management within an agreed timescale
- IT Qualification (e.g. ECDL, RSA, Microsoft License) OR equivalent knowledge gained through relevant work experience
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Desirable
- Secretarial certificate
Experience
Essential
- Implementing and maintaining systems and processes within an administration team.
- Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
- Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, management of multiple calendars, filing systems, collating and presenting information.
- Co-ordinating meetings and associated duties.
- Extracting data and report preparation.
- Participation in service and quality improvement initiatives.
- Advanced typing skills and inputting data accurately and efficiency.
Knowledge
Essential
- Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
- A sound understanding of quality improvement initiatives.
- Organising competing demands and workload, meeting deadlines using delegation where necessary.
- Problem solving for an area of work or developing alternative or additional procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
The Orchards
Princess Close
Ripon
HG4 1HZ
United Kingdom
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)