About this role
Job summary
We are seeking a friendly, professional, and highly motivated Receptionist to join our supportive and forward-thinking GP practice team. This is a key front-line role where you will be the first point of contact for our patients, helping them access the most appropriate services while ensuring the smooth day-to-day running of the practice.
Main duties of the job
As a Receptionist, you will provide a high-quality reception and administrative service to patients, clinicians, and the wider practice team. Your main responsibilities will include:
- Welcoming patients and visitors in a polite, professional, and helpful manner.
- Acting as the first point of contact for enquiries, both face-to-face and by telephone.
- Helping patients access the most appropriate service or appointment pathway in line with practice procedures.
- Booking routine and same-day appointments using the practice appointment system.
- Processing prescription and home visit requests in accordance with agreed procedures.
- Scanning, coding, and processing correspondence, and maintaining accurate patient records.
- Liaising with clinicians, colleagues, and other healthcare professionals to support patient care.
- Providing general administrative support to the clinical and wider practice teams.
- Maintaining a welcoming, calm, and professional reception environment.
About us
Meltham Group Practice is small, friendly family practice with supportive and friendly team environment. We have a positive workplace culture where your contribution is recognised and we are passionate about members of the team having a good work life balance.
Job description
Job responsibilities
Meltham Group Practice are looking for a friendly, professional, and highly motivated individual looking for a rewarding role in a supportive healthcare environment. We are a forward-thinking and friendly GP practice seeking a dedicated Receptionist/Administration team member to be the first point of contact for our patients and visitors.
This is a fantastic opportunity to join our well-established, patient-focused team. You will play a crucial role in helping patients access the most appropriate services while supporting the smooth day-to-day running of the practice.
About the Role
As a key member of our reception team, you will provide a high-quality, professional reception and administrative service. You will be the welcoming face and voice of the practice, ensuring every patient feels valued and supported.
Your main duties will include
- Patient & Visitor Care: Greet patients warmly, manage arrivals, and respond to enquiries both face-to-face and over the phone with a professional and courteous manner.
- Care Navigation: Help patients navigate our services, directing them to the most appropriate healthcare professional or appointment pathway in line with practice procedures.
- Appointment Management: Book routine and same-day appointments using our clinical system (SystmOne), ensuring the appointment system runs efficiently.
- Telephone Support: Answer calls promptly, record accurate messages, and liaise effectively with the On Call doctor and other clinical staff.
- Administrative Support: Process repeat prescription and home visit requests, scan and code correspondence into patient records, and provide general clerical support to the wider practice team.
- Reception Desk Management: Maintain a tidy, organised, and welcoming reception area, and help ensure the smooth flow of patients.
Person Specification
Experience
Desirable
- Previous experience is desirable but not essential; we value the right attitude and a commitment to learning. If you are looking to be part of a supportive and dynamic team, we would love to hear from you!
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Previous experience in a customer service or reception role.
- Strong IT skills, including experience with Microsoft Office (Word, Outlook).
- Good organisational and time management skills, with the ability to multitask and prioritise workload effectively.
- A good standard of general education (e.g., GCSEs A-C or equivalent).
- The ability to maintain confidentiality and professionalism at all times.
Desirable
- Experience working in a healthcare, primary care, or GP practice setting.
- Familiarity with our clinical system (SystmOne).
- Experience processing prescriptions, appointments, or referrals.
- Relevant administrative qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Meltham Group Practice
Address
1 The Cobbles
Meltham
Holmfirth
HD9 5QQ
United Kingdom
Employer's website
https://www.melthamgp.co.uk/ (Opens in a new tab)