About this role
Job summary
We are looking for an enthusiastic and motivated individual to join our Ward Clerk team on Ward One at Berwick Infirmary.
The individuals should have excellent communication, customer care, organisational and interpersonal skills. They shouldbe able to provide a reception service, acting as the first point of contact via the telephone, face to face for patients, visitors and other healthcare professionals.
The post holders will be required to input data regarding all admissions, transfers and discharges on Patient Administration System (PAS). Basic keyboard/computer skills and the ability to work with minimum supervision is essential.
ECDL and NVQ Customer Care would be desirable. The successful candidates must have the willingness to undertaketraining for role.
The post holders must be flexible to meet the needs of the service and to cover annual leave.
Main duties of the job
- Provides an administration and clerical service to the medical, nursing and associated teams, including the patient and their relatives for an individual ward or department.
- Provides customer care for all patients, relatives and carers and other healthcare professionals.
- Demonstrates own role to other ward clerks and orientates staff to department and ward systems.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To input data regarding all admissions, transfers and discharges onto Patient Administration System. To provide an efficient administration and clerical service to unit staff, visitors and patients.
Person Specification
Qualifications / Professional Registration
Desirable
- ECDL
- NVQ Customer Care
Experience and knowledge
Essential
- Previous office/reception experience
Desirable
- Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Berwick Infirmary
Berwick-upon-Tweed
TD15 1LT
United Kingdom
Employer's website
https://www.northumbria.nhs.uk/ (Opens in a new tab)